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Mercedes-Benz of Marin
San Rafael, CA
456 Reviews
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456 Reviews of Mercedes-Benz of Marin
July 23, 2025
I purchased a Certified Pre-Owned (CPO) 2022 Mercedes-Benz GLE 53 AMG from Mercedes-Benz of Marin without seeing or test driving it — I trusted the dealership and the Mercedes brand. Within 48 h Mercedes-Benz GLE 53 AMG from Mercedes-Benz of Marin without seeing or test driving it — I trusted the dealership and the Mercedes brand. Within 48 hours of receiving the vehicle, it failed with serious mechanical and safety issues: “Do Not Drive Over 50 mph” warning (vehicle entered limp mode) Blind Spot Assist failure All documented with photos and reported immediately to their salesman, Bobby. When I raised the issue, the General Manager, Omar Ibrahimi, offered to buy the vehicle back for the full price I paid: $66,145.25. I agreed. I signed all official documents: title reassignment (REG 262), odometer verification, power of attorney, etc., and returned them promptly by FedEx. Then Omar changed the terms — refusing to send the check until I released the car without payment, a direct reversal of our agreement. When I asked for a fair and standard solution (e.g., send the check with the transporter), he threatened to void the entire deal, despite already holding all my signed legal paperwork. This dealership sold me a defective CPO vehicle and then tried to control the refund process in a way that exposed me to serious financial risk. I’m now filing formal complaints with: Mercedes-Benz USA corporate California DMV Investigations Unit BBB My legal counsel for breach of contract If you’re thinking about trusting this dealership — don’t. They talk professionalism, but when something goes wrong, they try to corner you. Learn from my experience. I wouldn’t wish this situation on anyone. More
by Aurelien Deutia
Employees Worked With
Omar Ibrahimi, PETER ANSELL
July 21, 2025
The team at Mercedes-Benz of Marin has increased their service levels over the past couple of years. Angelo, my Service Advisor, was on top of every detail from greeting me as I pulled up, promptly checki service levels over the past couple of years. Angelo, my Service Advisor, was on top of every detail from greeting me as I pulled up, promptly checking me in, and getting me in a loaner car in less than 10 minutes. He kept me informed on the status of my repairs, ensured that he checked my warranty coverage and was flexible for my schedule. Great service! More
by PeteB
Employees Worked With
Angelo Gomez
July 16, 2025
They respond to my needs timely. And Eliseo Estrada, my service guru is always on point! I can live easier knowing he takes care of me & keeps me safe. And Eliseo Estrada, my service guru is always on point! I can live easier knowing he takes care of me & keeps me safe. More
by Systriczsjs
Employees Worked With
MAX LOFARO, Eliseo Estrada
July 15, 2025
Hello Angelo, my experience with you was very good. I always receive excellent customer service and they always preform a great job on my automobile. Thank Mercedes of Marin! I always receive excellent customer service and they always preform a great job on my automobile. Thank Mercedes of Marin! More
by Robert127292
Employees Worked With
Angelo Gomez, MIKE RAFF
July 02, 2025
The service at the dealership is exceptional, and especially the interaction with Service Representative Don Murphy. He’s as good as it gets. Phenomenal and expedient service. especially the interaction with Service Representative Don Murphy. He’s as good as it gets. Phenomenal and expedient service. More
by Mark
Employees Worked With
Donald Murphy
