Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Marin

San Rafael, CA

4.8
422 Reviews
Call Dealership (628) 336-2023
View Awards

540 Francisco Blvd W

San Rafael, CA

94901

Directions

By Type

423 Reviews of Mercedes-Benz of Marin

May 31, 2024

Amazing people and service. Donald was the very best. I always love getting my car serviced here. More

by alexapietra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Murphy
Report | Print
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Alexa, we appreciate your kind feedback for Donald and the Mercedes-Benz of Marin team. It is our pleasure to assist you with all of your service needs!

May 31, 2024

Good service; work was done as promised; good communication about status. Well done all around More

by Gmachess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Griffiths
Report | Print
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Thank you so much for stopping in for service! We appreciate your business here at Mercedes-Benz of Marin.

May 31, 2024

They are not replying to my calls when they say they will. All the info they gave me after I bought my car is incomplete. They just want to sell, and then they pretend they don't know you. More

by voxmundi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zak Qarizada, SandraAmador, Rafi
Report | Print
Jun 03, 2024 -

Mercedes-Benz of Marin responded

I'm really sorry to hear about your experience. We strive for clear and consistent communication with our customers, so it's concerning that we've fallen short here. I want to look into your situation and have someone give you a call, unfortunately, I cannot locate contact information without a first and last name. Please reach out directly to the email address listed below with your full name and contact number; I'd like to help resolve this issue for you. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

May 31, 2024

Eliseo is exceptional and great to work with. He is one of the main reasons I keep coming back to MBZ of Marin! More

by nersihemati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Report | Print
Jun 03, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Eliseo has made such a positive impact on your experiences with Mercedes-Benz of Marin. Thank you for your continued support!

May 23, 2024

Eliseo is excellent. Very helpful and has taken care of our cars for over ten years. More

by john.nicolai49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Report | Print
May 24, 2024 -

Mercedes-Benz of Marin responded

John, it is a pleasure having you as a Mercedes-Benz of Marin customer! Thank you for sharing your kind regards for Eliseo and leaving us a five-star review. To another great year!

May 23, 2024

Frank Andretta is an excellent salesperson; he answered all of our questions and explained the GLC functions and features. He was professional and efficient and personable! Frank ensured that our ‘car bu More

by beoconn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FRANK ANDRETTA
Report | Print
May 24, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Frank provided such a professional and personable experience at Mercedes-Benz of Marin. Enjoy your new GLC, and thank you for the wonderful feedback!

May 23, 2024

Very professional team. Eliseo great adviser who take good care of my vehicle. Many thanks. More

by tail_lintel.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Report | Print
May 23, 2024 -

Mercedes-Benz of Marin responded

Thank you for choosing Mercedes-Benz of Marin for your service needs! We are thrilled that Eliseo took great care of your vehicle. See you next time!

May 21, 2024

Eliseo’s a great service manager He is very efficient at his job. Makes sure things get done quickly and correctly. It’s a pleasure dealing with him More

by chartmann11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Report | Print
May 22, 2024 -

Mercedes-Benz of Marin responded

We're glad to know you had a great experience with Eliseo at Mercedes-Benz of Marin! Efficiency and quality service are our top priorities. Thanks for your kind words, we appreciate it!

May 18, 2024

Wonderful experience. Alfonso was great. Communicative, and had great follow up. I would absolutely work with them again. More

by mattclehrmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso
Report | Print
May 20, 2024 -

Mercedes-Benz of Marin responded

Matt, we're delighted to know Alfonso and our team at Mercedes-Benz of Marin provided a wonderful experience for you. We look forward to working with you again in the future!

May 18, 2024

Absolutely fabulous staff. From GM, Sales team to service. So accommodating to your needs and willing to find a solution. More

by Indy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Otar and Marcus
Report | Print
May 20, 2024 -

Mercedes-Benz of Marin responded

We're delighted to know that our team at Mercedes-Benz of Marin was able to accommodate your needs and find solutions. Thanks for sharing this wonderful feedback!

1
...
25
26
27
...
43