
Mercedes-Benz of Marin
San Rafael, CA
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405 Reviews of Mercedes-Benz of Marin
Trust is central to a car deal (it’s an expensive purchase ya know?). With that said, there’s no way I would trust MB of Marin with my business. From the moment I started working with Logan (an of purchase ya know?). With that said, there’s no way I would trust MB of Marin with my business. From the moment I started working with Logan (an offsite BDR), it was clear his only goal was to pressure me into the dealership and he would say anything to do this. He also was trying to make me feel bad for asking him to look up stock and confirm they actually had the car I was looking for. All the way to Frank (a surly and disrespectful sales associate), who regularly cut me off when I was trying to explain the vehicles Miguel (another sales associate) had told me about. the night before. If you need to work with someone there, Tristan seemed ok, but we didn’t spend much time with him. They promised vehicles they didn’t have to get me into the dealership, and then worst of all Frank tried this trick to show me how there was no inventory coming from MB corporate by applying filters he knew would do this. When I asked him to correct the filters, he was reticent to do so and got defensive and angry..:but voila, local inventory popped up across MB dealers on the Bay. Dishonest…or at the very least incompetence. But for him being a self proclaimed expert… hard to believe. Needless to say, going to stay away from their strong armed and dishonest tactics and take my business to another dealership in the area who doesn’t try and pull a fast one. More
This was the worst service I have ever experienced. My daughter who is 23 years old purchased a 2020 C Class in September 2021. We are located in Philadelphia Pa so this was an out of state purchase so daughter who is 23 years old purchased a 2020 C Class in September 2021. We are located in Philadelphia Pa so this was an out of state purchase so everything was done by phone and email. Michelle was her salesperson and she was terrible in responding to messages. My daughter would leave her a message on her voicemail and Michelle would not respond at all or would respond by text message the following day or days. This is no way to handle business transactions. There was no follow up made to my daughter to let her know where she was with her purchase. Too many repeat calls to the dealership with no follow up. The initial call to the dealership was on 9/7 and the car finally arrived in Philadelphia on October 2nd after having it shipped here . Should it take 3 weeks for a car purchase? Maybe this was their first out of state transaction. Not sure but this was absolutely ridiculous. I would not recommend anyone spend any money at this dealership. I wish there was a lower score of 1 star because I would give it. More
I thought Mike Raff was very knowledgeable and easy to work with. He spent a lot of time with me to go over my new car which I greatly appreciate! work with. He spent a lot of time with me to go over my new car which I greatly appreciate! More
The absolute best experience I’ve ever had purchasing a car. Michelle was extremely helpful and the process was hassle free. I walked in knowing what I wanted, Michelle made it possible and I was out of th car. Michelle was extremely helpful and the process was hassle free. I walked in knowing what I wanted, Michelle made it possible and I was out of the dealership in a matter of a couple hours (including my thorough test drive). 10/10 recommendation. More
Very efficient and helpful woman handling my service. Very efficient and helpful woman handling my service. Willing to spend time explaining service needs. Will continue to use this dealership. Apprec Very efficient and helpful woman handling my service. Willing to spend time explaining service needs. Will continue to use this dealership. Appreciate emails about service schedule. More
I had the BEST time with Mr. Chris Beam, it was quite my pleasure having him as my sales consultant. Car deal was phenomenal, Thanks. Everyone at dealership was very helpful and attentive. I hope to see the pleasure having him as my sales consultant. Car deal was phenomenal, Thanks. Everyone at dealership was very helpful and attentive. I hope to see them all when I return to pick up my next vehicle. More
Meet edges of Marin is a great dealership. Sales department is excellent and the service department is terrific. We have bought and serviced six cars through them and are very pleased. department is excellent and the service department is terrific. We have bought and serviced six cars through them and are very pleased. More
Great experience. No pressure, fair price and Michael Poole was a pleasure to deal with. Mary Flinn in finance was great as well. The whole process was simple. Poole was a pleasure to deal with. Mary Flinn in finance was great as well. The whole process was simple. More
Had little problems with service manager quickly sorted it out. Service Adviser failed to follow up sent no texts or returned calls for two days it out. Service Adviser failed to follow up sent no texts or returned calls for two days More