
Mercedes-Benz of Marin
San Rafael, CA
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396 Reviews of Mercedes-Benz of Marin
Excellent professional and courteous service and communication. Very accommodating of my schedule and did not try to push a sale or vehicle I did not want. communication. Very accommodating of my schedule and did not try to push a sale or vehicle I did not want. More
It is a huge inconvenience when your car leaves you at the side of the road. Judith made the entire process easier by staying late to receive the tow truck to a courtesy pick up to get repaired vehicle. I the side of the road. Judith made the entire process easier by staying late to receive the tow truck to a courtesy pick up to get repaired vehicle. I’m back on the road with a new transmission! More
good customer service, professional. I was waiting for my car to be serviced and they took me right away. I was done in 2 hrs for Schedule B I was waiting for my car to be serviced and they took me right away. I was done in 2 hrs for Schedule B More
The customer service at the Service Department is outstanding. From setting up my appointment over the phone to getting my car serviced, everyone was so courteous, friendly and knowledgeable about th outstanding. From setting up my appointment over the phone to getting my car serviced, everyone was so courteous, friendly and knowledgeable about their job. Donald made sure everything was taken care of smoothly and was very communicative and personable. They also send you videos of your vehicle being inspected with a plan on what will be done and what recommendations they have to keep your car performing it’s best. I would say it is best to make your appointment over the phone instead of online - in the past when bringing my car in for service from an online appointment, they don’t seem to be prepared for you. Otherwise, everything is great, and I thank the team, especially Donald, for taking good care of both me and my vehicle. More
Consistently good service but my 1. 5 hr appointment to change a tire was well over 3 hrs. Mick Palermo delivered the vehicle condition report with patience and knowledge. 5 hr appointment to change a tire was well over 3 hrs. Mick Palermo delivered the vehicle condition report with patience and knowledge. More