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Mercedes-Benz of Marin

San Rafael, CA

4.8
396 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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396 Reviews of Mercedes-Benz of Marin

March 07, 2025

Great service and provided a loaner that is a car that we are considering for future purchase. More

by Cpkbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Mar 07, 2025 -

Mercedes-Benz of Marin responded

The team at Mercedes-Benz of Marin loves seeing great reviews! Thank you, and we look forward to assisting you with future purchases!

March 06, 2025

Very professional and curious service. Always eager to help and offer best advise with several options. More

by eh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Mar 07, 2025 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Marin provided professional and helpful service. We look forward to assisting you again in the future!

March 05, 2025

Excellent professional and courteous service and communication. Very accommodating of my schedule and did not try to push a sale or vehicle I did not want. More

by MDV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shah Pourmand
Mar 06, 2025 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with us at Mercedes-Benz of Marin! We're delighted to hear that our team provided professional and accommodating service without any pressure. We appreciate your feedback and look forward to assisting you in the future! Welcome to the Swickard family!

March 01, 2025

Prompt and professional Service. Don was so great, friendly, compassionate and amazing. I love to work with him all the time More

by Fortune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Mar 03, 2025 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with Don and the team at Mercedes-Benz of Marin! We're delighted to hear that our service met your expectations. We are looking forward to assisting you in the future!

February 27, 2025

It is a huge inconvenience when your car leaves you at the side of the road. Judith made the entire process easier by staying late to receive the tow truck to a courtesy pick up to get repaired vehicle. I More

by Vince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Santos, my service advisor
Feb 28, 2025 -

Mercedes-Benz of Marin responded

Vince, we're glad to hear that Judith was able to assist you during such a stressful time at Mercedes-Benz of Marin. It's great knowing you're back on the road with your new transmission! Safe travels ahead!

February 27, 2025

good customer service, professional. I was waiting for my car to be serviced and they took me right away. I was done in 2 hrs for Schedule B More

by sherepstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Feb 28, 2025 -

Mercedes-Benz of Marin responded

We're delighted to hear that our team at Mercedes-Benz of Marin provided you with prompt and professional service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

February 27, 2025

The customer service at the Service Department is outstanding. From setting up my appointment over the phone to getting my car serviced, everyone was so courteous, friendly and knowledgeable about th More

by puffyshop.m37eo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Murphy
Feb 28, 2025 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with the Service Department at Mercedes-Benz of Marin! We're delighted to hear that Donald and our team provided courteous, friendly, and knowledgeable service. We appreciate your feedback on scheduling appointments as well—your insights help us improve. Safe travels until we see you next time!

February 23, 2025

Consistently good service but my 1. 5 hr appointment to change a tire was well over 3 hrs. Mick Palermo delivered the vehicle condition report with patience and knowledge. More

by Ddb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Feb 24, 2025 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience with us at Mercedes-Benz of Marin. We apologize for the longer-than-expected wait time, but we're glad to hear Mick provided excellent service and a thorough vehicle condition report. Your feedback is valuable, and we look forward to serving you more efficiently in the future!

February 20, 2025

Everything went as requested and on time! The Service staff (Eliseo Estrada) is top notch! Thx again! More

by Steve.sschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Feb 21, 2025 -

Mercedes-Benz of Marin responded

Steve, we're delighted to hear that Eliseo and our service team at Mercedes-Benz of Marin met your expectations. Thanks for the great feedback!

February 20, 2025

Excellent, Eliseo was well informed and extremely helpful. Timely solution to my issue!. Thank you More

by rrtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Feb 21, 2025 -

Mercedes-Benz of Marin responded

Thank you for leaving Mercedes-Benz of Marin a five-star review! We are thrilled that Eliseo was well-informed and helpful.

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