Mercedes-Benz of Marin

Outstanding customer service very impressed with how quickly they got the service done. I would recommend this dealership to my friends. quickly they got the service done. I would recommend this dealership to my friends. More

My E350 is due for its annual service in July. Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers Last year when I took it in for the A service, I found that all of the people that I knew had left and there was new management and service providers. There was a different tenor in the Service department, folks seemed out of their element and provider didn’t check my car in. When I received a text that my car was ready and I went in, she was out to lunch. Certainly not what I was used to at SR Mercedes. I decided to find a mechanic who works exclusively on European cars and not return to MB. On Thursday as I left my grandson’s elementary school where I volunteer, my Check Engine light came on and my car began vibrating. I took it to MB given that it was close by. There I met Donald, and everything was uphill from there. He suspected what the issue was and had it taken into the shop for a diagnostic check. He drove me home himself. He called me as soon as he knew what the issue was and told me what was necessary and what was recommended in other areas. He was honest and thoughtful in his responses; zero pressure! I will return to MB in July for the annual check as long as Don is my service agent! More

Have had very good experiences with service from this dealership. The staff is quite professional and provides timely updates dealership. The staff is quite professional and provides timely updates More

Eliseo Estrada is the best service consultant that I have seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both serv seen in my decades of luxury car ownership. His service is world class. He is the reason why I would go back to Mercedes-Benz of Marin for both service and purchase of any new cars. More

Angelo my service adviser was friendly, informative and professional. He kept me informed to the progress of my repair. The service lounge is very comfortable while waiting and really good coffee and sna professional. He kept me informed to the progress of my repair. The service lounge is very comfortable while waiting and really good coffee and snacks. More

Nick was my service coordinator and he did a great job. Everything was completed quickly and at a very reasonable price. Everything was completed quickly and at a very reasonable price. More

Service was prompt friendly and efficient. Donald kept me informed on the progress and completion. Donald kept me informed on the progress and completion. More

Service was done promptly and throughly. Service adviser Angelo throughly explained service to be done and prioritized the big ticket items. Service adviser Angelo throughly explained service to be done and prioritized the big ticket items. More

First class Dealership! Pleasant waiting area and pleasant staff. I would not go anywhere else! Pleasant waiting area and pleasant staff. I would not go anywhere else! More

Mercedes Marin is amazing and has the best service. Ask for Tuyen!! He was incredibly helpful, friendly and efficient!! Ask for Tuyen!! He was incredibly helpful, friendly and efficient!! More