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Mercedes-Benz of Massapequa - Service Center
Amityville, NY
652 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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652 Reviews of Mercedes-Benz of Massapequa - Service Center
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November 14, 2021
Did my oil change and state inspection, however, when completed, they said they didn’t do multi point inspection since I only gave them an hour and a half. They told me to come back for multipoint inspec completed, they said they didn’t do multi point inspection since I only gave them an hour and a half. They told me to come back for multipoint inspection that is included in the oil change even though the dealership always advertise that they do the services in an hour. I love 33 miles away from the dealership and is not feasible for coming back just to do the multipoint inspection. There was no discount offered due to not able to do the multipoint inspection. . I thought this was very unprofessional and very disappointing. If the dealership doesn’t meet the customers expectations, they should provide some instant discounts. More
by baten
Employees Worked With
Not sure who it was
November 14, 2021
The friendliest and most professional staff I’ve ever worked with! .they’re stuck with me I 💕 it here 😂🤣😂 worked with! .they’re stuck with me I 💕 it here 😂🤣😂 More
by mr_alphonso
November 13, 2021
My service guy Dwayne is so accommodating and reviews everything with me. I’m closer to smithtown but I will never change and leave Massapequa. I have been with them since 2006. Never s bad experience. W everything with me. I’m closer to smithtown but I will never change and leave Massapequa. I have been with them since 2006. Never s bad experience. Went to smithtown for a tire change and they were awful my tire was under warranty and Dwayne told me that when I told him a month later what happened. I have brand loyalty because of my service experience with Dwayne. I was having lunch with my attorney while my car was being serviced and she asked who my service person was and to our surprise it was Dwayne. We immediately called him and let him know how much we appreciate him. She has brand loyalty too because of Dwayne More
by snellmichelle
November 12, 2021
Terrible dealership . Aren’t helpful at all. Front desk has an attitude. A Careless place has an attitude. A Careless place More
by Ang
November 12, 2021
My request was handled by Charles. He was very professional and was able to understand the issue regarding having bad odor while turning on AC or Heater. He did advised the technician and the fil professional and was able to understand the issue regarding having bad odor while turning on AC or Heater. He did advised the technician and the filters were replaced and software was updated without any cost as I did bought the SUV few months earlier. He also fixed sit belt buckle cover as my kids took it out. He also advised to call him back if the problems don’t get resolved . I am glad and honored to be their client . I have a long drive tomorrow and will find out if the issue rectified and eliminated. Thanks agan Charles for your wonderful support. More
by MT
Employees Worked With
Charles
November 10, 2021
I have been bringing my car there since I bought it 2018 they take great care with my car they always have A plus service I would never take it anywhere else easy appointments always explain exactly what th they take great care with my car they always have A plus service I would never take it anywhere else easy appointments always explain exactly what they are doing and what I need More
by pwilson_mwilson
Employees Worked With
Julia Callagy
November 07, 2021
Sales and service department is exceptional, I’ve been a loyal costumer for the past 20 years. loyal costumer for the past 20 years. More
by Steve
Employees Worked With
November 05, 2021
Victoria was amazing! Her drive for customer satisfaction was exemplary. Everything was thoroughly explained in detail. Victoria was always professional, friendly and helpful. An outstanding e satisfaction was exemplary. Everything was thoroughly explained in detail. Victoria was always professional, friendly and helpful. An outstanding employee to represent Mercedes-Benz of Massapequa!! More
by KMD
Employees Worked With
Victoria Gilley
