Mercedes-Benz of Massapequa - Service Center

Service Advisor Nicole showed the importance of dealing with a good service advisor. While she’s fairly new as an advisor, I found out she has been employed with Merc Nicole showed the importance of dealing with a good service advisor. While she’s fairly new as an advisor, I found out she has been employed with Mercedes for more than 10 years. Thus, she understands what excellence in service means for Mercedes. She is a great example of a professional, knowledgeable and service-oriented employee. Congratulations to Mercedes of Massapequa for having employees such as Nicole as part of your professional team. More

Service The service department staff was outstanding. My advisor went out of his way to help me get everything that I needed done. Thank you for all your help The service department staff was outstanding. My advisor went out of his way to help me get everything that I needed done. Thank you for all your help More

Replace 2 tire blowouts Vivian is the consummate service provider ! She is efficient , pleasant and can’t do enough for her customers... you always feel welcome and valued a Vivian is the consummate service provider ! She is efficient , pleasant and can’t do enough for her customers... you always feel welcome and valued as a customer... excellent people skills and always does above and beyond! A valued and treasured employee she must be for Mercedes ... More

Luv you!!! I love coming to this dealership because they treat you like family. Especially Vivian, lIstens to what you need and delivers exceptional service. I I love coming to this dealership because they treat you like family. Especially Vivian, lIstens to what you need and delivers exceptional service. I would not bring my car anywhere else for service. More

Excellent and quick John was great, my issue was solved in a timely matter & I will definitely be back. Everyone was very friendly and I was helped immediately. John was great, my issue was solved in a timely matter & I will definitely be back. Everyone was very friendly and I was helped immediately. More

Excellent customer service Just returned from driving my GLC 300 from Florida to New York..I drove into dealership with no appointment...John took care of all my service needs a Just returned from driving my GLC 300 from Florida to New York..I drove into dealership with no appointment...John took care of all my service needs and over due inspection...I appreciate the helping attitude and smiling faces of all who I meet..P.S. those Florida bugs were removed from the windows.... More

Courteous and competent My experience was wonderful. Vivian did a great job. She took the time to explain everything and to care of all my problems. It was a was a pleasure My experience was wonderful. Vivian did a great job. She took the time to explain everything and to care of all my problems. It was a was a pleasure working with her. More

Run flats Today I had my 8th run flat tire replaced in 10,650. Miles. Love the car,love the way your treated by everybody at the dealership but these tires are Today I had my 8th run flat tire replaced in 10,650. Miles. Love the car,love the way your treated by everybody at the dealership but these tires are going to cost you customers. Last month I brought my wife in to replace her Audi with a Mercedes SUV just about to sign the deal and found the SUV also had run flats.... went to Lexus same day and drove away with new SUV WITH normal tires.When these leases expires I’m hoping Mercedes has smartin up and go back to normal tires. More

Can’t say enough about it! The service center is always willing to go the extra mile. The valet group leaves a great first impression. As for Vivian, well one can just say Sup The service center is always willing to go the extra mile. The valet group leaves a great first impression. As for Vivian, well one can just say Superstar!!! More

Perform 10K service Outstanding service, Jay Lettieri explained everything that was to be done. I was out within 2 hours, the dealership was outstanding clean and everyon Outstanding service, Jay Lettieri explained everything that was to be done. I was out within 2 hours, the dealership was outstanding clean and everyone there was polite. Thank you Ray T. More