Mercedes-Benz of Massapequa - Service Center

Bruce was exceptional! Bruce was phenomenal. Best service person I have ever dealt with. Courteous, polite, friendly, knowledgeable, service oriented and I can go on and on! Bruce was phenomenal. Best service person I have ever dealt with. Courteous, polite, friendly, knowledgeable, service oriented and I can go on and on! Best ever, pleasure to deal with him. I'm almost hoping car may need service again. Car returned better than when I received it new. In fact I drove up to my driveway and a neighbor was walking by. She stopped, and then looking at me she said wow your car is so clean! It was glowing. Thank you Bruce!!! More

Extremely professional and respectful We have an amazing service advisor Vivian. She represents a team of people that perform at the highest level every single time we bring our car in for We have an amazing service advisor Vivian. She represents a team of people that perform at the highest level every single time we bring our car in for service; truly amazing! More

Great customer service! I brought my brand new E class in for service. I must say I was impressed by the overall service I received. My service advisor, Vivian was amazing, I brought my brand new E class in for service. I must say I was impressed by the overall service I received. My service advisor, Vivian was amazing, professional, courteous & friendly. She went above & beyond to make sure I was satisfied with the service provided & also kept me updated along the way. I highly recommend this dealership & the service department. More

Professional, accommodating, timely The service continue to be highly acceptable. My service consultant is personable but professional. The work was conducted in a timely fashion and do The service continue to be highly acceptable. My service consultant is personable but professional. The work was conducted in a timely fashion and done to my satisfaction. My vehicle is always returned cleaned inside and out. More

Excellent customer service experience. Massapequa Mercedes did an excellent job servicing my vehicle. When I received my vehicle there was a small issue that wasn't fixed the 1st time but Massapequa Mercedes did an excellent job servicing my vehicle. When I received my vehicle there was a small issue that wasn't fixed the 1st time but it was quickly addressed and taken care of promptly. My service adviser Kristina was in contact with me through the whole process and I would definitely recommend this dealership for any of your service needs More

Amazing Fantastic service Lydia was awesome at scheduling my appointment. Thank you so much, they gave me a complimentary inspection which was great. Best d Fantastic service Lydia was awesome at scheduling my appointment. Thank you so much, they gave me a complimentary inspection which was great. Best dealer in Long Island. More

recall My experience was great all due to my service writer Kwang, It was because of him I was in and out so fast with a loaner car. Great job Thank You My experience was great all due to my service writer Kwang, It was because of him I was in and out so fast with a loaner car. Great job Thank You More

Always Exceptional! Worked with Vivian our service rep. I requested her when I made the appointment to come in for service. She has helped us in the past. I have always f Worked with Vivian our service rep. I requested her when I made the appointment to come in for service. She has helped us in the past. I have always found her to be very knowledgeable. She explained every detail of the service to be performed and the cost. There were no surprises at the end. Vivian made arrangements for my loaner car as well. The work preformed was done was done right the first time, every time at Mercedes of Massapequa. I have be a customer of this dealership for years. Always treated the same way each time I bring the car in. Top Shelf Dealership...... More

Sevice They were very helpful and professional in what they were doing. Made my experience very satisfying. I highly recommend this Dealer for there service They were very helpful and professional in what they were doing. Made my experience very satisfying. I highly recommend this Dealer for there service and sales. More

Review of Service Provided I received prompt service from the beginning of my appointment. I also got loan-a-car after I found out I might have to wait more than four hours for I received prompt service from the beginning of my appointment. I also got loan-a-car after I found out I might have to wait more than four hours for the required service. That was very helpful because I had work to do and couldn't wait for the service to finish. More