Mercedes-Benz of Maui

Brake systems repairs were outstanding! The safety issue with the brake system on my car was identified immediately; the parts were ordered and delivered off-island expeditiously; the servic The safety issue with the brake system on my car was identified immediately; the parts were ordered and delivered off-island expeditiously; the service agent was in constant contact with me and provided informative updates. Overall, the experience was pleasant, immediate, and affordable. THANKS! jpd More

Pleasant surprise Douglas Fugiwara was a pleasure to deal with. My service was prompt just as stated and your man who took me to shop while a waited also deserves my ac Douglas Fugiwara was a pleasure to deal with. My service was prompt just as stated and your man who took me to shop while a waited also deserves my acolaid . I also enjoyed seeing what showroom floor had and discussing same with an Aussie sounding man. All on a par with my local MB dealership in Fife, WA More

Full confidence knowing my vehicle will be takened care of! I always have had confidence in bringing my Mercedes to receive service at this location on Maui. John is wonderful and always gives me a receptive we I always have had confidence in bringing my Mercedes to receive service at this location on Maui. John is wonderful and always gives me a receptive welcome and great service. A new employee, Doug, is wonderful too. I recently brought in one of my vehicles and met with Doug, who made sure everything I was concerned about (a list), he went over one by one, and took care of the issues with perfection. He is very kind and made sure I was content on all the work prior to me leaving. We even had some good laughs! I always leave knowing my vehicle was taken care of correctly. Thank you John, Doug, and Mercedes! More

World Class Customer Service from the entire team! I moved to Maui May 1, 2016 and shipped my MB S550 4matic with me. I stopped by the dealership to meet and establish a relationship for service. I hav I moved to Maui May 1, 2016 and shipped my MB S550 4matic with me. I stopped by the dealership to meet and establish a relationship for service. I have since had a couple of service experiences' having my car worked on here. Doug the Service Manager and his team have been nothing short of fantastic to work with. Every time I am greeted with friendly warm smiles and hospitality. Not just by the service team but everyone I come across regardless of job title. People that I have maybe met once remember my name. The work has always been done right, done on time, within estimates, and they have worked with my extended warranty on the bill. Every experience that I have had with Mercedes-Benz of Maui has been some of the finest customer service I have ever experienced, ever. I cannot recommend them enough. Sincerely, Joe Ward. More

Purchase of new Mercedes-Benz AMG GTS Hank and Toby made the purchase of our new auto a pleasant experience. Hank had all paperwork in order and Toby was very helpful in teaching us the n Hank and Toby made the purchase of our new auto a pleasant experience. Hank had all paperwork in order and Toby was very helpful in teaching us the nuances of the operation of this vehicle. More

Exceptional Service All of the staff are welcoming, courteous, make you feel special, and genuinely care about your satisfaction with their products! It shows they take All of the staff are welcoming, courteous, make you feel special, and genuinely care about your satisfaction with their products! It shows they take pride in their product and want their customers to enjoy it as much as they do. More

MBZ Maui rocks John Macabeo got me in last minute to replace my windshield cleaner reservoir. You all did an excellent job, solved my problem, and made me laugh. I, John Macabeo got me in last minute to replace my windshield cleaner reservoir. You all did an excellent job, solved my problem, and made me laugh. I, on the other hand, was a pain in the a**. Thank you for your excellent service. And thank you for putting up with me. More

Superb Kudos to Service Manager Doug and his staff! The climate in the office is a much welcomed change-friendlier, more attentive and service oriented. Keep Kudos to Service Manager Doug and his staff! The climate in the office is a much welcomed change-friendlier, more attentive and service oriented. Keep up the great work. More

First Service Doug was my service adviser who scheduled me right away and the service was completed in a timely manner. Everyone was friendly and courteous. Enjo Doug was my service adviser who scheduled me right away and the service was completed in a timely manner. Everyone was friendly and courteous. Enjoyed my first experience! More

Great Service The service has been upgraded substantially and I was able to get an appointment right away. Thank you for the service MBZ owners appreciate. This is The service has been upgraded substantially and I was able to get an appointment right away. Thank you for the service MBZ owners appreciate. This is the 7th MBZ we have had & I won't drive anything else! More