Mercedes-Benz of McKinney - Service Center

This place is a complete xxxx show, drop car for service. No call back for 2 days after many calls, text. Finally an update that there will be a 10 delay for parts. 10 days later no update or call backs for No call back for 2 days after many calls, text. Finally an update that there will be a 10 delay for parts. 10 days later no update or call backs for a day. Finally, will start repairs in 3 days. 3 days later, 4 voice mails, 2 text. They do not give a rip about customer service. The worst experience in 40+ years of any car repair at a xxxx Mercedes dealership. What a clown show Sonic Auto group; This is the first review I’ve ever written, if this keeps one person from dealing with MB McKinney then I feel it was worth the time. More

July 27th I took my car to Mercedes Benz Mckinney for a routine B service (oil change, etc..). After waiting 4 hours, I had to leave my car with them and they brought my car to my place of residence the fo routine B service (oil change, etc..). After waiting 4 hours, I had to leave my car with them and they brought my car to my place of residence the following day. When I got into the car, I noticed the alert stating my headlight was inoperable. I called them immediately and they told me to bring it back the next day (they were closing soon). On July 29th, I took it to the dealership service center. Waited 2 hours for them to tell me "the sensor needs to be replaced, will take about 45 mins." Over an hour had passed and he tells me there's a crack in the light. This crack was not there when I brought my car in nor was it mentioned when I originally brought my car in. This was no small hairline crack. THIS WAS A GIANT HOLE AND SEVERAL CRACKS EXTENDED FROM IT. Someone in the shop did this. Then, the service advisor had the audacity to tell me to call my insurance and LIE and tell them a rock hit it while driving so that all I have to pay is my deductible. If this isn't suspicious I don't know what is. Not only did they crack my headlight, but you WASHED IT AND WATER GOT INSIDE AND FRIED THE SENSORS!!! $4800+ dollars worth of damage (was without my car for 3 1/2 weeks)! I know that whenever a car is brought in for a service, an initial inspection of the outside of the vehicle is done, and you have to mark anything you see. I KNOW the damage was done while under the care of Mercedes Benz of McKinney. I feel taken advantage of by the dealership and will NEVER TRUST MY CAR WITH YOU AGAIN. Speaking with the manager was no help and didn't do jack squat! I'm sure if I was a MALE, none of this would have happened. I will posting this on every review platform because people need to know how dishonest this service center is. You should really be ashamed. More

dishonesty, Manipulativeness words for now. (SAH ticker symbol) also known as (Sonic Auto) also known as Mercedes Benz Mckinney. This dealer took the wind out of our sail. We took our moms CLK 320 converti symbol) also known as (Sonic Auto) also known as Mercedes Benz Mckinney. This dealer took the wind out of our sail. We took our moms CLK 320 convertible to get the tails lights looked at? WOW! To start we paid 173.88 for the diagnosis. They found nothing but requested to look further for 500.00. No thanks! We go to get moms car, a employee walks out clicks the alarm gets in moms car vaping, blows a smoke cloud out, yes in moms CLK 320 Convertible. Mom get her car drives out the service bay stops to drop the top to get rid of the smoke smell. Top is not working, mom pulls back into service, christian a worker open the trunk its in shambles a mess he push something up and said the guy must have been testing wires and pulled that down, then christian tries to operate the top, its not working, he then revs up the engine while pushing the top button, nothing the top is not working. The other worker and christian pulls on the top to try and open it manually nothing. We leave moms car Friday night. Sat 10 hours Monday 11 hours and on Tuesday 4 hour yes 25 hours later, they tell our dad Your wife's top never worked! (WOW) called our dad a liar to his face (well) on the phone anyway, by the General Manager Kevin. My dad replied the top was working just fine. Christian then asked for video of how the top works he said they needed clues? Look at the text the dealer sent my dad? WOW! The General Manager told my dad his best guy was working on our moms car the second best guy in the country, he said the guy has been working on cars since he was (two). Really! then, Why does he need a clue? The (GM) then calls around to all the dealers where the car has been serviced even (Oklahoma) asking if the top really worked(LOL) Really? He got all yeses! So now the (GM) tells our dad for $2,000.00 we can fix your wife top. (Really). If anyone knows our dad, you have heard this a thousand times. (There is never a reason to Lie.) Thanks to Wallstreetbets that is how we bought our moms car for her 50th Birthday. Shame on you, (SAH)-aka sonic automotive-aka mercedes benz of mckinney. You took from our family! The GM even said to our dad well if you told us you had a 35,000 watch in the car we would have asked you for a receipt? Girl I mean (LOL) look at my dads retirement box? Did he just say my dad don't have a receipt for his retirement gift watch he was wearing? A woman from NC from SAH corporate was on the line, the men would not let her talk much, our dad records everything. (Girl). They do not know our dad! (Yet have I not seen the righteous forsaken) Google this guy and you will see why they did our family terribly wrong! David Smith owner SAH aka sonic aka mercedes benz mckinney. More

I was lied to and cheated by the Mercedes Benz of McKinney dealership. I bought a car 4 days ago today that sits in my garage because it doesn't work. I paid cash for it 12-31-2020. I specifically McKinney dealership. I bought a car 4 days ago today that sits in my garage because it doesn't work. I paid cash for it 12-31-2020. I specifically asked if anything at all was wrong with the vehicle and I was told NO. I took it back to the dealership yesterday(day 3 of having it) and they tell me it needs motor mounts, transmission mounts because all are severley depleted and the rear transfer case is also broken. I asked for a manager, I spoke with George, he would not return my money at all. Buyers remorse apparently is not a thing with this dealership. Absolutely refused to give my money back. This place is nothing short of unethical and dishonest. Sonic's number one goal according to their corporate website is honesty. It is not at this place. Day 4 I have a vehicle sitting in my garage. They did not disclose any issues to me. This vehicle was sold in bad faith and dishonesty. it is unethical they have basically stolen money from me by lying. I did my due diligence and specifically asked and I was told it has NO Issues or problems. What are you going to do to fix this situation? They even wanted me to pay thousands to fix it. I would like my money back , if Sonic truly cares about honesty and ethics they will make Mercedes Benz of McKinney do the right thing and refund me in full please. More

I was so disappointed with service I got Purchase a vehicle from this dealership and everything been down hill since then. Please dont shop here. vehicle from this dealership and everything been down hill since then. Please dont shop here. More

If you decide to go to Mercedes of Mckinney I highly suggest Moises Perez. 11/10 great service! Went the extra mile for my 16th birthday! suggest Moises Perez. 11/10 great service! Went the extra mile for my 16th birthday! More

incompetent, not trained, or un-ethical... you decide Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not resp Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not respond for discussion. filed complaint with MB North America with customer advocacy More

Poor Service (Warranty Work) Service on my new car had to go back several times. Left messages with the service manager and general manager. Neither return calls. Car still peri Service on my new car had to go back several times. Left messages with the service manager and general manager. Neither return calls. Car still periodically does not down shift a low speeds. Very dangerous when this happens. More

Bought 2 cars in TWO DAYS! Came in for a tire. Bought a car bc Bradley Roberts made a deal I could not pass up. Next day he found a better deal on a BETTER car! Unreal. No o Came in for a tire. Bought a car bc Bradley Roberts made a deal I could not pass up. Next day he found a better deal on a BETTER car! Unreal. No one works this hard to make me happy. LOVE HIM> Love dealership. Who WORKS TO MAKE YOU HAPPY AFTER you buy a car???????????? Unreal. I am truly floored by the lengths this young man will go to to make his customer happy. Service Department is also top notch. And Manager of location is a dream. More

Bradley Roberts is simply OUTSTANDING Went in for a new tire. Left with a new car. Bradley made a deal I simply could NOT refuse. When I wanted another feature HE made it happen. Fr Went in for a new tire. Left with a new car. Bradley made a deal I simply could NOT refuse. When I wanted another feature HE made it happen. Friendly, warm and really really hardworking. Dealership is brand new. Gorgeous, huge and modern. Will be using again and again. More