Mercedes-Benz of Melbourne - Service Center

Over charged, over priced, over rated!!I have a 2018 Over charged, over priced, over rated!! I have a 2018 SL550 that’s used as a secondary car driven under 5,000 miles per year and garage kept. The Over charged, over priced, over rated!! I have a 2018 SL550 that’s used as a secondary car driven under 5,000 miles per year and garage kept. The last time I went for annual service it had only been 2,800 miles. The bill was over $1,000 including ridiculous charges of $150 per windshield wiper blades that did not need to be replaced and $24 for replacing the battery in the one key fob I left with them. They actually didn’t even replace the battery as it failed 60 days later and cost me $3.50 for a pack of two. It’s clear this dealership is trying to pay for their construction work on the backs of their service customers, padding bills with unnecessary work and phantom work. They cannot be trusted! More

Excellent Service. The Service Manager did all he could to identify the issue and resolve it in a timely manner. I appreciated it. Thank you! to identify the issue and resolve it in a timely manner. I appreciated it. Thank you! More

The service department was outstanding and went above and beyond in our recent service. We purchased a car here a few months ago and started hearing a noise coming from the firewall when the wheel was turne beyond in our recent service. We purchased a car here a few months ago and started hearing a noise coming from the firewall when the wheel was turned and had a leaky tire that turned out to be a crack on the inside of a rim (no damage to the rim). The dealership provided a loaner car and kept our car for the time period to complete the necessary repairs on the car. The steering was a warranty and the the rim was "questionable" but the dealership took care of it at no cost to us none the less. We will continue to use their service department for any future concerns. More

My service advisor Adam is always honest and cares about me as a customer. He gets you in and out . My car is always looking and he does so with a smile.. me as a customer. He gets you in and out . My car is always looking and he does so with a smile.. More

I have matched prices and services and they have improved for sure. I will continue to go here for my car needs. Thank you Kyle for sure. I will continue to go here for my car needs. Thank you Kyle More

Service advisor Harrison did a good job of keeping me informed on the progress of the scheduled maintenance. My reason for the 3 stars was that while driving home I checked the tire pressures and found a informed on the progress of the scheduled maintenance. My reason for the 3 stars was that while driving home I checked the tire pressures and found all four tires had been over serviced to 48 psi vice 36 psi for the front and 34 psi for the rear as recommended! Harrison offered to send a technician out to remedy the tire pressure but I told him that was not necessary as I was able to adjust them to the proper pressures. Also I felt the washing of the car was not satisfactory! More

Very nice facility everyone courteous and friendly very interested in getting the results that I wanted. All my concerns were addressed and corrected in this visit. interested in getting the results that I wanted. All my concerns were addressed and corrected in this visit. More

Mercedes-Benz of Melbourne is a first class operation. They have professional service managers who keep you aware of their progress with your vehicle. Would always recommend this dealership. They have professional service managers who keep you aware of their progress with your vehicle. Would always recommend this dealership. More

My star rating of 5 stars is due to the my service advisor, Harrison, is the best in the business. You don't need a word minimum in this category in order to submit it! advisor, Harrison, is the best in the business. You don't need a word minimum in this category in order to submit it! More