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Mercedes-Benz of Midlothian
Midlothian, VA
1,780 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,780 reviews
October 19, 2025
Excellent service representative in Scott Lambert. He does a wonderful job of scheduling and delivering on his promises! He does a wonderful job of scheduling and delivering on his promises! More
by dtribblesr
October 18, 2025
The service was excellent. The customer waiting area is very comfortable. I was kept informed of the progress on my vehicle's service. The customer waiting area is very comfortable. I was kept informed of the progress on my vehicle's service. More
by w-gleason
Employees Worked With
October 11, 2025
I received great service and a welcoming response from Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. Ryan Pulley (general manager), Scott Lambert in service Tim Lyons (master technician ) as well as other staff. More
by AMG
Employees Worked With
Other Employees :
Tim Lyons, Ryan Pulley
October 06, 2025
Frank is a great communicator, which made purchasing a car quick and simple. Frank was wonderful to work with! car quick and simple. Frank was wonderful to work with! More
by tjen6459
Employees Worked With
October 04, 2025
Thanks to Austin, Will and Martin. Very happy with the experience. Would highly recommend! Was in and out in 30 minutes Very happy with the experience. Would highly recommend! Was in and out in 30 minutes More
by tking
Employees Worked With
September 30, 2025
I visited Mercedes-Benz of Midlothian yesterday to have a spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was a pleasant surprise since Mercedes services can already be quite expensive. I currently own three Mercedes vehicles (all paid for) and have purchased a total of six over the years, so I really appreciate when the dealership goes above and beyond with customer care. The service team was great, the waiting area was comfortable with plenty of seating, and I enjoyed a really good cup of coffee while I waited. Overall, a smooth, professional, and positive experience. Highly recommend Mercedes-Benz of Midlothian for their excellent customer service! More
by JamieM.
Employees Worked With
September 18, 2025
Excellent dealership and service center. Scott Lambert is a wonderful service manager. Ryan is an amazing dealership manager! Scott Lambert is a wonderful service manager. Ryan is an amazing dealership manager! More
by Chetai
Employees Worked With
September 15, 2025
Great customer service and very knowledgeable technicians. I experience was enjoyable and would highly recommend! technicians. I experience was enjoyable and would highly recommend! More
by Tommy
Verified CustomerEmployees Worked With
September 14, 2025
Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More
by EWARE108
September 14, 2025
I’m very disappointed with Mercedes service. My car has been in for over a week on three different occasions, and each time the loaner car was dirty and restricted to only 75 miles. If a repair My car has been in for over a week on three different occasions, and each time the loaner car was dirty and restricted to only 75 miles. If a repair takes more than a week, there should not be such a mileage limit. More
by dharti87
Employees Worked With
