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Mercedes-Benz of Midlothian
Midlothian, VA
1,572 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,572 reviews
June 10, 2025
Scott was great. But was told by receptionists I did not qualify for loaner - after 20 years of loyalty?!?!? And I told you guys my headrest was broken, “how much to But was told by receptionists I did not qualify for loaner - after 20 years of loyalty?!?!? And I told you guys my headrest was broken, “how much to fix?” You did, but you also decided to charge me $137 to tell me it was broken. … and I am the one who told you it was broken!?!? I already knew it was broken…I told you. Very poor. You guys not living up to the Mercedes brand. More
by Timothyroberts@yahoo.com
Verified CustomerEmployees Worked With
June 09, 2025
The faculty was very . The staff was very friendly.. There was just too many papers to sign. The staff was very friendly.. There was just too many papers to sign. More
by VERNE46
June 09, 2025
Isaiah was a great salesperson, very well informed about the features of the automobile. He was very helpful with connecting me to the right individuals for getting help when needed. the features of the automobile. He was very helpful with connecting me to the right individuals for getting help when needed. More
by SHANELLEHH
Employees Worked With
June 09, 2025
Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More
by NEWYORKTP
June 09, 2025
This dealership was not famous for Sprinter maintenance in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 R in the past. It looks like they've really improved on this part of their vehicle line up. Nicole Cutler was great and kept me informed when my 2025 REVEL on a Sprinter chassis was in the shop. I'll use them in the future. More
by ARIELSKELLEY
Employees Worked With
June 08, 2025
Great service! This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. This is the second vehicle. I have bought in two years from them. Charles was my sales person and he was awesome. More
by Nth105
Employees Worked With
June 07, 2025
Good customer service I will bring my car back for sure for all my service for all my service More
by Yaseen
Employees Worked With
June 07, 2025
Frank did a great job. Impressed by his knowledge and his demeanor. Beautiful vehicle and can’t wait to see if the ease and timeliness of service matches the sales side. Impressed by his knowledge and his demeanor. Beautiful vehicle and can’t wait to see if the ease and timeliness of service matches the sales side. More
by CARL30
Employees Worked With
June 07, 2025
The customer service needs to improve tremendously. But overall a faster service than before when I have gone in the past. But overall a faster service than before when I have gone in the past. More
by VULCANSHIP10
Employees Worked With
