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Mercedes-Benz of Midlothian
Midlothian, VA
1,571 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,571 reviews
May 01, 2025
Great service all around, missed my scheduled appointment (had my days confused) still was able to perform the service I needed the next day with a step by step video (had my days confused) still was able to perform the service I needed the next day with a step by step video More
by heyzus88
Verified CustomerEmployees Worked With
May 01, 2025
Excellent attention to detail customer needs and detailed follow up to obtain the product I requested detailed follow up to obtain the product I requested More
by Bill
Employees Worked With
May 01, 2025
Uninviting, noncaring, nonchalant attitudes spoiled it for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. More
by morgan1210
Employees Worked With
He’s not listed but he was a younger guy
April 30, 2025
Very pleased with service. Scott is amazing to work with very professional and makes sure myself and car are taking care of always providing updates while it’s in the shop. Scott is amazing to work with very professional and makes sure myself and car are taking care of always providing updates while it’s in the shop. More
by Val2215
Employees Worked With
April 30, 2025
Ragina Fitz went above and beyond throughout the entire process. She was consistently polite, thorough, and took the time to clearly explain every detail along with all available options. Thanks to her exc process. She was consistently polite, thorough, and took the time to clearly explain every detail along with all available options. Thanks to her exceptional service, our experience at the Mercedes dealership was truly outstanding—something that’s not easy to come by. More
by VIKTORIYA19
April 30, 2025
Great experience for the service department! Nicole was great to work with! Will visit again! Nicole was great to work with! Will visit again! More
by C
Employees Worked With
April 29, 2025
Mercedes-Benz of Midlothian is nice, friendly, and the epitome of what customer service should be! epitome of what customer service should be! More
by L.
Employees Worked With
April 29, 2025
The service was impeccable. Ragina very thoughtful and knows how to treat her customers. It shows she loves her job! Ragina very thoughtful and knows how to treat her customers. It shows she loves her job! More
by jesseforkner
Employees Worked With
Other Employees :
Ryan Pulley
April 29, 2025
Got in easily. ..was helped quickly...everything was explained clearly...my loaner was ready and I was on my way. As always the service and repairs were done proper ..was helped quickly...everything was explained clearly...my loaner was ready and I was on my way. As always the service and repairs were done properly. Did not recommend unnecessary service but did explain what I needed to look out for and what anticipated at the next service. Also accepted my money off coupons. More
by CJSHORTE
Employees Worked With
