Mercedes-Benz of Midlothian

The wait is ridiculous even with an appointment. I had an appointment at 10am and still waited until around 4pm before I was given a direct answer, I was working with Leslie Scott and her told me it I had an appointment at 10am and still waited until around 4pm before I was given a direct answer, I was working with Leslie Scott and her told me it was nothing wrong with your car. My check engine light was on and my temperature gauge won’t go above 60% and he said their team concluded that there could have been an air pocket in the holes. The very next day my engine like came on a for the same reason (faulty coolant indicator). I called and left Lesie scott messages to schedule another appointment as he instructed me to reach out to him if my vehicle continue to have that problem but to no avail no answer or returned called. So I made an appointment threw the services operator and by the time I was able to get another appointment with a loaner vehicle my car had a massive coolant leak. I had to get it towed. After being told nothing was wrong with my car. My car was in shop for over a week. When I got my car back I drove it home and had to pull over on the side of the interstate because it sounded like something was shredding under my car. I thought it was my tire or something loose. So I looked under my car and I didn’t see anything. This never happened and I had just gotten a service done prior to problems arousing. The noise stopped and started again the next day. So I called to make another appointment. I am scared to drive my car because I feel like they did something wrong an I might make it worse by driving it. More

It had been a while since my last service and didn't realize I had to call ahead of time for a loanButer. So I had to wait quite a while for service was complete. . But service was great. realize I had to call ahead of time for a loanButer. So I had to wait quite a while for service was complete. . But service was great. More

Not happy with Rick in service. Poor communication. no response to voicemail. Generally I feel neglected Poor communication. no response to voicemail. Generally I feel neglected More

As far as I can determine, the actual work on my vehicle is fine. The cost, however, is excessive. In the past, I expected and accepted this higher cost given that this was a Mercedes dealership. But now is fine. The cost, however, is excessive. In the past, I expected and accepted this higher cost given that this was a Mercedes dealership. But now, in light of an administrative fee to use a credit card and a rather haphazard washing of my vehicle, my impression of the dealership and the cost have changed. An administration fee! Please, this is something I would have expected at a small auto shop. The dealership has the right to charge the fee, but it reflects poorly on the dealership. When you buy a Mercedes you expect the best in all aspects of your experience. More

Great service Dept. They are fast and they keep you informed refremceth status of your. car. I had a minor part installed. They installed it in 30 min and did not change They are fast and they keep you informed refremceth status of your. car. I had a minor part installed. They installed it in 30 min and did not change me for the labour. More

The service was fine The finished product wasn’t. My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck More

Took vehicle in for state inspection and wobbly noise under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was ready that Friday evening. Received service (engine trans mount collapsed). Cost $465.36. Scott is always a pleasure, very friendly. More

Very professional and courteous staff. Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you! Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you! More

They did not find the problem. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. More

Great service. Found and repaired the issue quickly and my car was returned within one day. Found and repaired the issue quickly and my car was returned within one day. More