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Mercedes-Benz of Midlothian
Midlothian, VA
1,784 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,784 reviews
July 20, 2025
Great customer service and I was in and out at a reasonable time.I would recommend this dealership to everyone. reasonable time.I would recommend this dealership to everyone. More
by Tsmoore16
Employees Worked With
July 19, 2025
I wanted to take moment to express my sincere gratitude for the exceptional service Frank Costa provided. His knowledge and professionalism truly stood out and made a significant difference. Thank you F for the exceptional service Frank Costa provided. His knowledge and professionalism truly stood out and made a significant difference. Thank you Frank once again for everything. It was a pleasure working with you! Warm regards, Pam Moore More
by pamm217
July 19, 2025
This dealership makes servicing my Mercedes a first class experience and I recognize their wonderful hospitality. experience and I recognize their wonderful hospitality. More
by CRHODES1
Verified CustomerEmployees Worked With
July 19, 2025
Ragina Fitz was very helpful with the whole process, she has exelent customer services skills. has exelent customer services skills. More
by RAFNA7945
Employees Worked With
July 19, 2025
Excellent service, professional and courteous staff. Seeing a video of the mechanic working on my car was amazing. Scott Lambert is a knowledgeable professional whom I trust implicitly to handle servi Seeing a video of the mechanic working on my car was amazing. Scott Lambert is a knowledgeable professional whom I trust implicitly to handle service on my vehicle. MB is very fortunate to have him on their staff. 5 stars to Scott and the mechanic who worked on my vehicle. More
by HEIDIYOUNG410
Employees Worked With
Other Employees :
Tink in parts is super. Always helpful and very knowledgeable
July 19, 2025
I have used the Midlothian Mercedes Benz location for the last 10 plus years. They are quick to get you in and out. They are able to give you a loaner vehicle so you don't have to be inconvenienced by gettin last 10 plus years. They are quick to get you in and out. They are able to give you a loaner vehicle so you don't have to be inconvenienced by getting someone to pick you up. The parts department is great to work with as well. More
by AMYDINARDI
July 18, 2025
I especially want tho thank my service advisor Cheyne for all his efforts. I feel he cared about me as a customer and went above & beyond to ensure I got the proper attention & service. all his efforts. I feel he cared about me as a customer and went above & beyond to ensure I got the proper attention & service. More
by FrankH
Employees Worked With
Cheyne Hoke
July 18, 2025
I had a fantastic experience. Scott Lambert was incredibly helpful and transparent throughout the entire process. Scott Lambert was incredibly helpful and transparent throughout the entire process. More
by cmr2022
Employees Worked With
July 18, 2025
Awesome job of getting me in and done quickly. Regina was amazing and very knowledgeable. Regina was amazing and very knowledgeable. More
by DONOCAMP
July 15, 2025
This review has nothing to do with Nicole or Alan, our service reps, they are great. The parking lot at this dealership is ridiculously packed and there’s nowhere to park. Staff drives through the parking service reps, they are great. The parking lot at this dealership is ridiculously packed and there’s nowhere to park. Staff drives through the parking lot way too fast. I feel nervous every time I am on this lot. We brought two cars there this week and although we had an appointment for both cars, the first car wasn’t even looked at the day I brought it in. I had to return and get a loaner car. More
by jerryandcarla
