Mercedes-Benz of Midlothian

Service at the front end As soon as I was inside the service garage, I was approached by a young man who was courteous and assured that I would be comfortable as I waited for As soon as I was inside the service garage, I was approached by a young man who was courteous and assured that I would be comfortable as I waited for the service of my vehicle. He was fantastic from the moment I arrived until my departure. More

No hassles. Everything went smoothly. Found me the greatest car and in the colors I wanted. Doug Mangus was so helpful.would highly recommend to family and frie Everything went smoothly. Found me the greatest car and in the colors I wanted. Doug Mangus was so helpful.would highly recommend to family and friends. More

Friendly Efficient Service We left our car for routine service. We had a rental car to do errands while we waited. Travis gave us a call when the car was finished, and it was We left our car for routine service. We had a rental car to do errands while we waited. Travis gave us a call when the car was finished, and it was waiting for pick up when we got back. We had some concierge service to answer questions about some of the features on our car that was very helpful. More

Car buying/service. Was very pleased with the service and car buying process. Has been pleased with the service and car buying process since the purchase. Still pleased w Was very pleased with the service and car buying process. Has been pleased with the service and car buying process since the purchase. Still pleased with the service and car buying process. More

My car’s ..what I call her annual physical As usual they do a wonderful job. Travis welcomed me and listened to me to see what my concerns, if any, might be. Over all the years I owned other ma As usual they do a wonderful job. Travis welcomed me and listened to me to see what my concerns, if any, might be. Over all the years I owned other makes of car, I felt intimidated when I took my car in for service, especially when I owned a Cadillac. But ever since I’ve owned or leased a Mercedes, l feel totally at home. CH Midlothian, Virginia More

Cindy The service and staff was awesome. I received a text once they received my car and when I picked up it was available in a timely manner. The service and staff was awesome. I received a text once they received my car and when I picked up it was available in a timely manner. More

Great personnel All staff were great and very helpful. All treated me with respect answered my questions and provided excellent service. I find this 25 word minimum q All staff were great and very helpful. All treated me with respect answered my questions and provided excellent service. I find this 25 word minimum quite annoying and feel I should be able to express myself in as many OR as few words as I see fit. This needs to be changed or I will no longer participate in these evaluations. More

And outstanding job well done. Williams Cochran, is the most knowledgeable car sale representative at Mercedes- Benz that I have ever know coupled with a can-do attitude he will go Williams Cochran, is the most knowledgeable car sale representative at Mercedes- Benz that I have ever know coupled with a can-do attitude he will go far in your organization because he exceeds his goals... The outstanding manner in which he had performed his duties while serving my wife and I at Mercedes-Benz of Midlothian Mr. Williams Cochran is a credit to your organization and I wish to extend to you my thank and appreciation for a job well done. Sincerely, Roger L. Taylor More

Happy Chris Moss great guy he did not push us to purchase the vehicle and explain how costco deals work with Mercedes Benz. He did a great job. Chris Moss great guy he did not push us to purchase the vehicle and explain how costco deals work with Mercedes Benz. He did a great job. More

Exceptional customer service We received exceptional customer service. An exceptional customer service rating is earned when a salesman / manager / finance manager / customer rep We received exceptional customer service. An exceptional customer service rating is earned when a salesman / manager / finance manager / customer representative etc. does more than what the customer expects. Doing what is expected equates to good customer service. Our exceptional experience was largely the result of Michael Collins, Internet Manager, going the extra mile to answer our questions, doing the required research, timely responses, and investing time and patience toward the customer. All employees (Michael Collins, Jenna Devlin, Darin Johnson) were very friendly and knowledgeable. More