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Mercedes-Benz of Midlothian
Midlothian, VA
1,785 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,785 reviews
September 30, 2025
I visited Mercedes-Benz of Midlothian yesterday to have a spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was a pleasant surprise since Mercedes services can already be quite expensive. I currently own three Mercedes vehicles (all paid for) and have purchased a total of six over the years, so I really appreciate when the dealership goes above and beyond with customer care. The service team was great, the waiting area was comfortable with plenty of seating, and I enjoyed a really good cup of coffee while I waited. Overall, a smooth, professional, and positive experience. Highly recommend Mercedes-Benz of Midlothian for their excellent customer service! More
by JamieM.
Employees Worked With
September 18, 2025
Excellent dealership and service center. Scott Lambert is a wonderful service manager. Ryan is an amazing dealership manager! Scott Lambert is a wonderful service manager. Ryan is an amazing dealership manager! More
by Chetai
Employees Worked With
September 15, 2025
Great customer service and very knowledgeable technicians. I experience was enjoyable and would highly recommend! technicians. I experience was enjoyable and would highly recommend! More
by Tommy
Verified CustomerEmployees Worked With
September 14, 2025
Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More
by EWARE108
September 14, 2025
I’m very disappointed with Mercedes service. My car has been in for over a week on three different occasions, and each time the loaner car was dirty and restricted to only 75 miles. If a repair My car has been in for over a week on three different occasions, and each time the loaner car was dirty and restricted to only 75 miles. If a repair takes more than a week, there should not be such a mileage limit. More
by dharti87
Employees Worked With
September 13, 2025
The best customer service and they are very helpful and answered all questions thank you answered all questions thank you More
by MOHAMEDGARAWI
September 12, 2025
Isaiah treated me well & showed me all the features of my purchase. He’s an asset to anyone buying a vehicle. purchase. He’s an asset to anyone buying a vehicle. More
by Eleni
September 11, 2025
Scott L. was Awesome! I was able to text him with my issue and he advised to bring my car. He was able to review my car with the team and determine the issue. was Awesome! I was able to text him with my issue and he advised to bring my car. He was able to review my car with the team and determine the issue. He is just a professional at his job. More
by wilttp101
Employees Worked With
September 10, 2025
I am super happy with the service for my GLE350. Nicole was fabulous and took care what needed was taken care of. I really appreciate her attention to detail. Great job!! Nicole was fabulous and took care what needed was taken care of. I really appreciate her attention to detail. Great job!! More
by jjgriffi501
Employees Worked With
September 10, 2025
Excellent comication about the level of maintenance needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. More
by Ewashin
Employees Worked With
