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Mercedes-Benz of Midlothian
Midlothian, VA
1,572 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,572 reviews
June 07, 2025
The customer service needs to improve tremendously. But overall a faster service than before when I have gone in the past. But overall a faster service than before when I have gone in the past. More
by VULCANSHIP10
Verified CustomerEmployees Worked With
June 06, 2025
Worst communication ever from a service department. They believe email is the best form of communication when your car may need service. Very untrustworthy! They believe email is the best form of communication when your car may need service. Very untrustworthy! More
by Big Bay
June 06, 2025
When paying for service, I found the extra fee to use a credit card off puting. And when I wrote a check, I was asked to show an ID. This is not the level of customer service I expect from a provider of a credit card off puting. And when I wrote a check, I was asked to show an ID. This is not the level of customer service I expect from a provider of a premium level product. More
by Bchurch3g
Employees Worked With
June 06, 2025
Mercedes Benz of Midlothian is a great dealership…I have been purchasing vehicles from this c dealership for several years…wouldn’t go anywhere else and would highly recommend them to anyone been purchasing vehicles from this c dealership for several years…wouldn’t go anywhere else and would highly recommend them to anyone More
by BJBJ23113
Employees Worked With
June 05, 2025
Don’t like the service charge with credit cards. Luxury dealerships shouldn’t do this. It cheapens your credibility. Also shows greed. You punish your customers for using a credit card. Luxury dealerships shouldn’t do this. It cheapens your credibility. Also shows greed. You punish your customers for using a credit card. More
by Dkuhn333
Employees Worked With
June 05, 2025
The service was efficient and timely. The accommodations while I waited for the car were pleasant. The accommodations while I waited for the car were pleasant. More
by tincharris
Employees Worked With
June 04, 2025
Excellent service center, they were able to get me right in while I waited at the dealership in while I waited at the dealership More
by tmorton
Employees Worked With
June 04, 2025
Very happy with Scott as my advisor. Scott really make sure the customer gets the best service possible! Scott really make sure the customer gets the best service possible! More
by VICHENDERSON12
Employees Worked With
June 04, 2025
This is a great dealership to work with my car is do in shape.i love it and Regina keeps me posted on the status of the vehicle shape.i love it and Regina keeps me posted on the status of the vehicle More
by CASSANDRA.AIKENS6
Employees Worked With
June 04, 2025
The intake guy was awesome! Unfortunately, one of the service guys lost my key fob, requiring me to get the other one. Not contact from service manager to apologize or try to Unfortunately, one of the service guys lost my key fob, requiring me to get the other one. Not contact from service manager to apologize or try to make it right. Always overpriced, often trying to up sell. More
by AGLASS0
Employees Worked With
Ryan Pulley
