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Mercedes-Benz of Midlothian
Midlothian, VA
828 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 828 reviews
April 23, 2024
Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to s Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to schedule another Appt. Charged me a fee to use my credit card, ridiculous. More
by DANDLMACHADO
Verified CustomerEmployees Worked With
Helpful April 20, 2024
Brent was great to deal with. Very helpful and honest both before the purchase and after. He’s responsive to any questions or needs. Very helpful and honest both before the purchase and after. He’s responsive to any questions or needs. More
by MXRATH98
Employees Worked With
Brent trimmer
April 20, 2024
Scott is a great service advisor. He is very responsive and a pleasure to work with. He is very responsive and a pleasure to work with. More
by HOLDOC51
Employees Worked With
April 19, 2024
Rick Nelson in the service department is truly the best person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incred person in service that we have ever experienced. He went above and beyond the call of duty, helped us in every way, was personable, joyful and incredibly helpful. I honestly cannot say enough good things about him. I hope you know what a gem you have there and will reward him Accordingly whether it be raise, bonus or promotion... definitely hold onto this one! More
by Missy
Employees Worked With
Rick Nelson, Ben Taliaferro
April 18, 2024
Scott was very efficient handling my check in and answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. answering my questions. Was surprised that my car was not washed as it has been on every visit for the padt 4 years. More
by ROBERTGRAHAM2013
Employees Worked With
Scott Lambert
