Mercedes-Benz of Midlothian

We recently had our car serviced and want to commend Cheyne for the outstanding service we received. He was very thorough in explaining the problem and kept me updated throughout the process." We were Cheyne for the outstanding service we received. He was very thorough in explaining the problem and kept me updated throughout the process." We were told a loaner vehicle was not available the day we brought our vehicle to be serviced. The repairs took a little longer than expected, Cheyne sped that process up and we were able to get a loaner until our vehicle was ready. We expressed to him our disappointment in the customer service we received when we brought the car in Dec to be serviced, when picking it up, it had not been vacuumed, nor washed. Cheyne personally vacuumed the vehicle and made sure it had been washed. He was even kind and thoughtful enough to leave a surprise in the car seat for our grandson :) Thank you Cheyne for the GREAT customer service! More

I always used Midlothian Mercedes Benz because good customers care and make us feel comfortable. customers care and make us feel comfortable. More

Very helpful staff. Work performed as requested. Costs clearly explained and approved prior to commencing Work performed as requested. Costs clearly explained and approved prior to commencing More

Excellent customer experience, service, and turnaround time! Thank you for taking care of me on such short notice. time! Thank you for taking care of me on such short notice. More

I highly recommend the Service Department at Mercedes-Benz of Midlothian for their outstanding professionalism, efficiency, and expertise. Whether you need routine maintenance or complex repairs Mercedes-Benz of Midlothian for their outstanding professionalism, efficiency, and expertise. Whether you need routine maintenance or complex repairs, their certified technicians ensure your vehicle receives top-quality care using genuine Mercedes-Benz parts. The team is dedicated to keeping your car running at peak performance while providing a seamless and stress-free experience. Additionally, Scott Lambert is a fantastic resource, known for his commitment to customer satisfaction and attention to detail. His dedication to ensuring clients receive the best service possibly makes him a trusted advisor for all your Mercedes-Benz needs. If you're looking for a dealership that truly prioritizes customer care and vehicle longevity, Mercedes-Benz of Midlothian's Service Department is the place to go. More

Outstanding service this is why is use this dealership instead of Fredericksburg their service department is horrible. instead of Fredericksburg their service department is horrible. More

After picking my car up my tire was flat and I was accused of smoking in the vehicle Shayne is a horrible advisor and I do not recommend this location accused of smoking in the vehicle Shayne is a horrible advisor and I do not recommend this location More

Excellent service from start to finish, comendations to my salesman Charles Armstrong as well he really went the extra mile for me. my salesman Charles Armstrong as well he really went the extra mile for me. More

They took time to explain the issues and ultimately made things right, which I appreciate. things right, which I appreciate. More

Shane(? ) and Tink went out of their way to be helpful. Shane did a great job getting the Geico adjuster to agree to my claim! Great work, great service! ) and Tink went out of their way to be helpful. Shane did a great job getting the Geico adjuster to agree to my claim! Great work, great service! More