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Mercedes-Benz of Midlothian
Midlothian, VA
1,485 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,485 reviews
Verified Customer
December 11, 2024
Everything was perfect from scheduling and throughout servicing. My service person Cheyne was very professional and ensured everything metvmy needs. servicing. My service person Cheyne was very professional and ensured everything metvmy needs. More
by DRBWHITEHEAD
Employees Worked With
Cheyne
December 10, 2024
I wasn’t happy that the call center gave me a different price than the location. But at least I got one thing completed. price than the location. But at least I got one thing completed. More
by LAWRENCE.ARIEL
Employees Worked With
December 09, 2024
I made appointment (9:45 AM) to drop-off for A service. Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I recei Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I received a call from Cheyne around 12:00 PM that vehicle was ready. I really appreciated his actions which made the remaider of the day GREAT! Thanks Cheyne! More
by jjgriffi501
Employees Worked With
Cheyne Hoke
December 08, 2024
Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, s Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel engine emissions repeat egr problem (does any manufacturer?). Probably not buy another diesel ever. EPA/Gov’t wins-can’t keep it on the road without frequent maintenance. More
by JCROARKIN
Employees Worked With
December 07, 2024
Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy. none better. Appreciate your efforts and courtesy. More
by MATT@NEWKIRKFAMILY.COM
Employees Worked With
December 07, 2024
Friendly, knowledgeable and the salesman and the manager kept in touch with me before and after the purchase. kept in touch with me before and after the purchase. More
by ROBINSON.CAROLYN
December 06, 2024
I was able to get an appointment within 24 hours of calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appoin calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appointment. More
by MYRONJC
Employees Worked With
Cheney Hoke
December 06, 2024
Great experience, great staff, they stay busy and I was patient. Appreciated the follow up. patient. Appreciated the follow up. More
by DALETVASQUEZ361
December 06, 2024
I always receive great service when I bring my car to this dealership. Thank you this dealership. Thank you More
by SHARONRAN
Employees Worked With
