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Mercedes-Benz of Midlothian

Midlothian, VA

4.6
1,528 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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12200 Midlothian Tpke

Midlothian, VA

23113

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Showing 1,528 reviews

May 12, 2025

Friendly staff. Quick time estimate on completion. Very Impressed! Super pleased. Highly recommend. Will go back for additional services and to return my leased vehi More

by Loree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
May 12, 2025

It such a pleasure to work the gentleman. My wife so impressed. I look forward for the next deal. More

by GSP4060
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Tarek Hakki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Scott is always amazing! He communicates very well and anytime we have questions he is very quick to respond More

by SOPHIEL1432
Recommend Dealer
Yes
Employees Worked With
Scott
May 11, 2025

The service met my expectations. My service representative was professional and treated me with dignity and respect. I would highly recommend Mercedes of Midlothian. More

by Silver57*
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
May 11, 2025

I spent 1,000 for a service that you all was supposed to had fixed but it’s still not fixed. More

by SHOWOFF007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chyne
May 11, 2025

Three days to resolve a simple software update for a faulty sensor?!? Terrible communication to keep me updated More

by gm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilder Hickman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Cutler
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

The best Mercedes Service Department and Sales Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! More

by MYJOJO913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilder Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane - my service writer! He is amazing!!!
May 11, 2025

Very convenient and efficient. I was impressed that our Salesman, Isiah Cotton recognized me when i came in for service this week ( we bought a GLC300 in Dec. 2024).He offered to More

by Pryority
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

Easy informative and to the point quick I recommend Frank over and over again They're great More

by OKHOKIE
Recommend Dealer
Yes
Employees Worked With
Frank Costa
May 10, 2025

Service department should allow transfer of paid extended warranties from previous owners to the new owners…. More

by DEXPERILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgotten name
May 10, 2025 -

Mercedes-Benz of Midlothian responded

If the extended warranty is in the current owners name and it’s a warranty company that we work with, there is no issue. If the previous owner has not transferred the warranty to the new owner’s name, that’s where the issue is. That has to be handled by the previous owner.

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