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Mercedes-Benz of Midlothian
Midlothian, VA
1,623 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,623 reviews
September 27, 2024
Service on vehicle is consistently professional, timely and courteous. It is the reason l purchase vehicles at this dealership. and courteous. It is the reason l purchase vehicles at this dealership. More
by rscarter1947
Verified CustomerEmployees Worked With
September 27, 2024
Scott provided excellent customer service, as usual. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. More
by Paul M.
Employees Worked With
September 26, 2024
Ragina Fitz, our Service Rep, was wonderful; she explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to w explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to working with her in the future. More
by John
Employees Worked With
September 23, 2024
This dealership has outstanding customer service. They work hard to fully understand what you are looking for and to ensure they meet your needs. This was my second purchase from them and likely not They work hard to fully understand what you are looking for and to ensure they meet your needs. This was my second purchase from them and likely not the last. More
by Lola
Employees Worked With
September 22, 2024
Wonderful service, Service member very knowledgeable and considered of my time. He looked for ways to save me time considered of my time. He looked for ways to save me time More
by Eddie
Employees Worked With
September 21, 2024
Great experience. Frank was very helpful and knowledgeable and made the entire experience pleasant. I would definitely purchase from them again. Thanks Frank was very helpful and knowledgeable and made the entire experience pleasant. I would definitely purchase from them again. Thanks More
by FORRESTLBLACK
Employees Worked With
September 21, 2024
I was very pleased with my service A experience. Each part of the process was greeted with friendly faces. Each part of the process was greeted with friendly faces. More
by lisa.disney1014
Employees Worked With
September 21, 2024
I think Scott Lambert and Amanda Dudley are superior. The service they provide is magnificent. Thank you. Gerry Seeber The service they provide is magnificent. Thank you. Gerry Seeber More
by GERRYSEEBER
Employees Worked With
September 20, 2024
Scott Lambert is very cordial and professional. He knows his job. He makes you want to come to the Midlothian branch for your service. He knows his job. He makes you want to come to the Midlothian branch for your service. More
by dtribblesr
Employees Worked With
September 20, 2024
This dealership was amazing. I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department d I recently bought a new to me 2011 sprinter from a less than reputable dealership. I brought it in for service and Cheyne in the service department didn’t bat an eye at what is probably the ugliest fan they’ve seen in years. He still treated me as if it was a brand new model and bath and night at how old my Bam was. Dealership kept constant contact with me while the work was being done and call me when my van is ready to be picked up. They gave me a full service report of what was done, and everyone who I interacted with was amazing. More
by SONNYRVA
