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Mercedes-Benz of Midlothian
Midlothian, VA
1,475 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,475 reviews
April 11, 2025
The customer service in the Service Department was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was outstanding. The entire team was friendly, professional and very attentive. A shuttle service was even provided to my home and back while my car was serviced so I was able to avoid the boring wait time while my car was serviced. More
by PENNYWOODS907
Verified CustomerEmployees Worked With
Cheyne Hoke
April 10, 2025
Very friendly and accommodating staff. I went there without an appointment for a windshield wiper that needed to be replaced I went there without an appointment for a windshield wiper that needed to be replaced More
by Gentilini4
Employees Worked With
April 10, 2025
I’m need satisfied with your process, I had to call to see if my car was finished. Not very friendly, I’m use to having a Lexus see if my car was finished. Not very friendly, I’m use to having a Lexus More
by MarricaRonicahf
Employees Worked With
April 10, 2025
Scott Lambert in the service department always takes such friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. friendly good care of us, is very communicative as well as quick to respond. The service crew is thorough and professional from door up to door down. More
by Z. Bayer
April 10, 2025
Regina was great. Got everything takin care of for me and kept me informed of progress. Thanks Got everything takin care of for me and kept me informed of progress. Thanks More
by michael.morrison
April 08, 2025
One of the best and fastest experiences I have had at a dealership. I would highly recommend. Everyone was great and a pleasure to work with. dealership. I would highly recommend. Everyone was great and a pleasure to work with. More
by MICHAEL.L.SMITH624
Employees Worked With
April 08, 2025
Excellent and timely service. Great facilities with added comforts when having to wait for vehicle to be serviced. Great facilities with added comforts when having to wait for vehicle to be serviced. More
by MR
April 08, 2025
Excellent service as always. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. More
by GSCHNEIDMAN
April 08, 2025
We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with. thorough, Nicole our service advisor was a pleasure to work with. More
by ABJONES0542
