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Mercedes-Benz of Midlothian
Midlothian, VA
1,531 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,531 reviews
May 06, 2025
Everyone was very friendly. Having the loaner car was convenient and it was a very nice car. Having the loaner car was convenient and it was a very nice car. More
by CCMAGEE17
Verified CustomerEmployees Worked With
May 02, 2025
Scott was extremely helpful! When assisting me, he not only fixed the issue I came in for, but also advised me of something else I had completely forgotten about. He provided the When assisting me, he not only fixed the issue I came in for, but also advised me of something else I had completely forgotten about. He provided the best customer service I've had in a long time. I will be returning to have this location service my vehicle. More
by S.F.
Employees Worked With
None of the above
May 02, 2025
Very nice experience. Everyone was very patient and helped us out. My son is very happy with his purchase Everyone was very patient and helped us out. My son is very happy with his purchase More
by H_maqsher
Employees Worked With
May 02, 2025
Easy to deal with. Quick service. Friendly staff. Very expensive to work on a Mercedes Sprinter. Quick service. Friendly staff. Very expensive to work on a Mercedes Sprinter. More
by pfrazier0
Employees Worked With
May 02, 2025
The service was outstanding with customer service call to schedule the service date to the tech’s the work and keeping me informed as to the degree of work done schedule the service date to the tech’s the work and keeping me informed as to the degree of work done More
by RAG7948
May 02, 2025
Always excellent service since 2004. My first MB was 2004 C340. Loved that car. It was 13 when someone totaled it. Love this CLA just as much. People at MB are very sharp and knowledgea My first MB was 2004 C340. Loved that car. It was 13 when someone totaled it. Love this CLA just as much. People at MB are very sharp and knowledgeable about these cars. Very, very nice people to know. I hope to do business with MB for a very long time. More
by Pat
May 02, 2025
The dealership always has a great atmosphere. The people are so welcoming and helpful. Always a pleasure to go there The people are so welcoming and helpful. Always a pleasure to go there More
by donald.killett
Employees Worked With
May 01, 2025
Great service all around, missed my scheduled appointment (had my days confused) still was able to perform the service I needed the next day with a step by step video (had my days confused) still was able to perform the service I needed the next day with a step by step video More
by heyzus88
Employees Worked With
May 01, 2025
Excellent attention to detail customer needs and detailed follow up to obtain the product I requested detailed follow up to obtain the product I requested More
by Bill
Employees Worked With
May 01, 2025
Uninviting, noncaring, nonchalant attitudes spoiled it for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. for me. This is the 5 time (3 different vehicles) I’ve been to this service center and the service is always the same. More
by morgan1210
Employees Worked With
He’s not listed but he was a younger guy
