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Mercedes-Benz of Midlothian
Midlothian, VA
1,784 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,784 reviews
August 24, 2025
this dealership is concerned about your car and making you happy. I like that my representative Nicole was great. I genuinely felt like she cared about what I cared about when it came to my car and the co you happy. I like that my representative Nicole was great. I genuinely felt like she cared about what I cared about when it came to my car and the condition it’s in. More
by DST1486
Verified CustomerEmployees Worked With
August 24, 2025
Our service representative Scott was helpful and has always provided us good service.He provides good advice on the services we need. always provided us good service.He provides good advice on the services we need. More
by lewis.cable
Employees Worked With
August 23, 2025
Scott Lambert provides excellent service! He is professional and courteous. Answered all my questions thoroughly. He is professional and courteous. Answered all my questions thoroughly. More
by Khart0907
Employees Worked With
August 23, 2025
Very polite and friendly service team, everyone is welcoming and was to work with at this location welcoming and was to work with at this location More
by HEROWE72
Employees Worked With
August 23, 2025
MB Midlothian used to have a loaner service but now it is a rental service by the mile. We own MB for the last 18 years and bought 3 from this dealer but i guess loyalty doesn’t mean much these days. The sam a rental service by the mile. We own MB for the last 18 years and bought 3 from this dealer but i guess loyalty doesn’t mean much these days. The same service that cost $815 in January now costed me $1050. Not sure what’s going on but this is not what we expected! More
by LUISB1967
Employees Worked With
August 23, 2025
Scott is awesome. Truly outstanding customer service. He kept me informed each day during my recent service (it took several days, but I was expecting that). Truly outstanding customer service. He kept me informed each day during my recent service (it took several days, but I was expecting that). More
by ebuckner
Employees Worked With
August 22, 2025
Good service, Amanda in accounting was very helpful. I had an appointment and the vehicle was a little late getting finished so she made sure I could pick it up. Very good attitude. Regina, was helpful I had an appointment and the vehicle was a little late getting finished so she made sure I could pick it up. Very good attitude. Regina, was helpful also. More
by AD
Employees Worked With
August 22, 2025
Scott provided excellent customer service. Seeing the video and getting a message was the technician was helpful! Seeing the video and getting a message was the technician was helpful! More
by mmquinn1
Employees Worked With
August 22, 2025
Very professional Friendly staff Quality service Vehicle Service promised on time I would highly recommend service Vehicle Service promised on time I would highly recommend More
by JTHOMAS14506
Employees Worked With
August 22, 2025
The service was for a recall. Everything was taken care of and I had my car back in approximately 2 1/2 hours as promised. Everything was taken care of and I had my car back in approximately 2 1/2 hours as promised. More
by Jjgriffi501
Employees Worked With
