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Mercedes-Benz of Midlothian
Midlothian, VA
1,782 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,782 reviews
October 30, 2024
I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I will do it again! More
by Dale Jones
Verified Customer
October 29, 2024
Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. More
by MICHAEL@CAPVET.COM
October 29, 2024
Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. More
by FREDHUBB
October 29, 2024
Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada yada yada yada yada and yada More
by KW Ed
Employees Worked With
Other Employees :
Young lady who checked me out (somewhat disabled)
October 29, 2024
Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want. Midlothian. I really appreciate no pressure to approve repairs I didn't want. More
by MICHNINA
Employees Worked With
October 27, 2024
Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ More
by TICO77772003
October 27, 2024
Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! More
by JERRYIBN
Employees Worked With
October 26, 2024
Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More
by LCO
October 25, 2024
Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up. More
by JCROARKIN
Employees Worked With
October 24, 2024
The dealership was polite and very responsive. I received the pricing, negotiated and closed in the same day I received the pricing, negotiated and closed in the same day More
by JOGWATHMEY
Employees Worked With
