Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Midlothian
Midlothian, VA
1,805 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,805 reviews
November 01, 2024
Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes an He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can test out because I'm on my 4th mercedes and will soon be on my 5th. The last loaner I'll probably buy. Excellent service doesn't even begin to describe Scott. The best service rep I've ever had! More
by KMC
Verified CustomerEmployees Worked With
Scott Lambert
October 30, 2024
I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered. years. Regina Fitz is the best service rep I have encountered. More
by fwillie123
Employees Worked With
October 30, 2024
Cheyne renewed my confidence in customer service. Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for s Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for service. I really hope this most recent trip wasn’t an anomaly. I have been a loyal customer for more than 30-years and remain hopeful that Mercedes wants to retain their long term supporters. We shall see. For now, thank you, Cheyne, for creating one more memory, a positive experience I will remember! More
by mljnva
Employees Worked With
Cheyne Hoke
October 30, 2024
I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I will do it again! More
by Dale Jones
October 29, 2024
Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want. Midlothian. I really appreciate no pressure to approve repairs I didn't want. More
by MICHNINA
Employees Worked With
October 29, 2024
Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. More
by MICHAEL@CAPVET.COM
October 29, 2024
Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. More
by FREDHUBB
Employees Worked With
Jennifer Devlin, Wil Turner, Ron Harris
October 27, 2024
Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ More
by TICO77772003
