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Mercedes-Benz of Midlothian
Midlothian, VA
1,780 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,780 reviews
October 01, 2024
Had an engine failure while on the road from Florida. Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of duty to get us back on the road. If I lived close to the Richmond area Midlothian would be the place I would choose to get my service done. More
by SROCHE74
Verified Customer
October 01, 2024
Outstanding in all areas. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them. Professional and very committed to ensuring customer satisfaction was achieved. Highly recommend them. More
by DCARRITHERS
September 29, 2024
Experience was great. How do I get an extended warranty on my vehicle? Please contact me. Thanks. How do I get an extended warranty on my vehicle? Please contact me. Thanks. More
by DSANDERS13
Employees Worked With
September 28, 2024
Scott Lambert in service always does a great job looking after our vehicles. I was recently there for service / warranty work. The location is well managed, the GM Ryan is often seen, and he still takes tim after our vehicles. I was recently there for service / warranty work. The location is well managed, the GM Ryan is often seen, and he still takes time to say hello to customers. More
by ALEX.ALTIZER
September 28, 2024
This dealership has some employees that very respectful and some are not this really upsets me. and some are not this really upsets me. More
by SHELIABROWN1222
Employees Worked With
September 27, 2024
Professional staff was efficient and helpful. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. More
by rereynolds1123
September 27, 2024
They didn’t have our appointment listed when we got there, but Regina fixed that & made it good. We were out in record breaking time. there, but Regina fixed that & made it good. We were out in record breaking time. More
by CPEGRAM
Employees Worked With
September 27, 2024
Service on vehicle is consistently professional, timely and courteous. It is the reason l purchase vehicles at this dealership. and courteous. It is the reason l purchase vehicles at this dealership. More
by rscarter1947
Employees Worked With
September 27, 2024
Scott provided excellent customer service, as usual. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. I drive an extra 30 mins to have my vehicle serviced here due to exceptional service vs. the dealership closer to my house. More
by Paul M.
Employees Worked With
September 26, 2024
Ragina Fitz, our Service Rep, was wonderful; she explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to w explained our service options and plans, kept us informed throughout the servicing process, and was friendly, yet professional. Looking forward to working with her in the future. More
by John
Employees Worked With
