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Mercedes-Benz of Midlothian
Midlothian, VA
1,694 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,694 reviews
July 12, 2025
Since ownership changed there's been slippage in customer service to run-of-the-mill from the premium experience one would have experienced not long ago. Simple things like communication are not at the leve service to run-of-the-mill from the premium experience one would have experienced not long ago. Simple things like communication are not at the level they once were, including automated messages. And why I need to show a driver's license when paying by check, when I never had to when using a credit card, is insulting and stupid. I guess 7 years of business means nothing. You guys need to refocus. More
by charlesjfadus
Verified CustomerEmployees Worked With
I think it's the new owners who need to be rated
July 12, 2025
Everyone at this dealership is friendly, professional and efficient. My service advisor, Alan, kept me apprised in a timely manner. efficient. My service advisor, Alan, kept me apprised in a timely manner. More
by MBSHELTON9
Employees Worked With
July 11, 2025
Very solid service department. The appointment for service was easy, they did a great job quickly. The appointment for service was easy, they did a great job quickly. More
by RANDYC5
July 11, 2025
Nicole is very professional and knowledgeable. She takes the time to explain details about my service. I can count on receiving a text or phone call to update the service. Having my car washed is She takes the time to explain details about my service. I can count on receiving a text or phone call to update the service. Having my car washed is also appreciated. Great customer service. More
by Ray Bigam-2008 Corvette
Employees Worked With
July 10, 2025
Nichole and Ryan were great and very helpful . they both went above and beyond to help me . they both went above and beyond to help me . More
by TThrift
Employees Worked With
July 10, 2025
Straight forward service with clear pricing and a quick turn around. No up sells and free coffee. turn around. No up sells and free coffee. More
by ari8
Employees Worked With
July 09, 2025
Regina was helpful. Know she’s busy and cannot accept every call she was extremely helpful when she was on the call. Know she’s busy and cannot accept every call she was extremely helpful when she was on the call. More
by CHADTOLIVER3
Employees Worked With
July 09, 2025
Das beste in VA- world class service that is more in line with MBGroup AG than MBUSA with MBGroup AG than MBUSA More
by JQ
Employees Worked With
Other Employees :
The head of service
July 07, 2025
The customer service team is very helpful and they go out of their way to help me out. This is the first time at this dealership. I liked it so much that I moved my service to this dealership from West Broa of their way to help me out. This is the first time at this dealership. I liked it so much that I moved my service to this dealership from West Broad. More
by NORMISJACK62
Employees Worked With
