Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Midlothian
Midlothian, VA
1,489 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,489 reviews
April 08, 2025
Excellent and timely service. Great facilities with added comforts when having to wait for vehicle to be serviced. Great facilities with added comforts when having to wait for vehicle to be serviced. More
by MR
Verified Customer
April 08, 2025
Excellent service as always. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. Scott Lampert is diligent and Scot who works on my Metris knows his business. I trust this team to keep me safe on long travels with my hounds. More
by GSCHNEIDMAN
April 08, 2025
We had a great experience, Nate the technician was very thorough, Nicole our service advisor was a pleasure to work with. thorough, Nicole our service advisor was a pleasure to work with. More
by ABJONES0542
April 07, 2025
Ragina Fitz got our Metris Van done quickly and communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us communicated any extras needed through out the process. We had already bought the third break light needed to pass state inspection and Ragina let us get that to her to install. Her technician also diagnosed and fixed a long time check engine light for us, thank goodness we don't have to see that anymore. Thanks for your continued great service. Will always come back. If you have a Mercedes Company vehicle, these are the people to go to! More
by CGSAUTOGLASS
Employees Worked With
April 06, 2025
I have already replied to a survey regarding a $275 analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank ca analytics charge that was supposed to be deleted from my invoice (I was even given a new invoice) but the full charge was still applied to my bank card and has not been credited back to my account although its been 3 weeks. I left a message for the cashier and have not heard anything. More
by RUBY_POTTS
Employees Worked With
April 06, 2025
Kudos to Scott Lambert and the service department for great work and attention to details during my recent visit at the Midlothian location! great work and attention to details during my recent visit at the Midlothian location! More
by CHARLESANDSHIRLEY
Employees Worked With
April 05, 2025
They were a great help to me after getting stuck with locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. locked emergency breaks. They got me repaired and in the road by 11am after having the car towed in overnight. Everyone was VERY HELPFUL. More
by VIDEOHAL53
Employees Worked With
April 05, 2025
Excellent cooperation in getting my car repaired midway on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. on my trip between FL and NJ. Car was towed in late a night and fixed first thing in the morning. More
by VIDEOHAL53
