Mercedes-Benz of Midlothian

Customer service is good. Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that Mechanics do not clean up well after working on the car. My floor mats were a greasy mess when I picked up my car. Not happy about that More

The work was done, professional and on time, I left the service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. service manager a message to contact me or email me, but I haven’t heard from him in a couple of days other than that everything else was great. More

Dealership staff were very nice and courteous. Always prompt to return calls, texts or emails. The car (used) purchased is enjoyable. Only reason for not 5 stars was the pre delivery inspection, Always prompt to return calls, texts or emails. The car (used) purchased is enjoyable. Only reason for not 5 stars was the pre delivery inspection, interior detailing and mandatory ceramic coating. Some areas of the inside were not cleaned and interior door lock was broken which could have happened during detailing or not observed during the buying process. More

Ryan and Ragina were very responsive to getting our repair taken care of. They are always very professional and helpful. repair taken care of. They are always very professional and helpful. More

I scheduled the appointment at least a month in advance for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the pr for a 30K miles checkup/oil change and state inspection. Frequent reminders were sent via text and e-mail, and I arrived at the dealership on the proper date and time: 04/01/2025 at 10:10am. One attendant passes me to another to complete paperwork, and I tell the latter that I will have to wait for the service to be completed. He informs me that there is a large number of vehicles in the bay and that it may take up to two and a half hours to complete all the work. I understood and he recommended I wait at the lounge on the second floor of the dealership. I told him that he could find me there as soon as service was completed. After waiting for 3 hours, I happened to glance outside and noticed my vehicle was parked out front. I went to the cashier and asked if my car was ready - it was. I asked why I had not been notified and there was no proper answer. I noticed on the work order, the vehicle was ready since 11:45am, and I am picking up the keys at 1:30pm. There was no phone call, no text, no e-mail, no one even bothered to walk up to the waiting lounge where I had been during this whole time to let me know the service was complete. The dealership and the staff clearly have no respect for the client's time. If a service provider has no interest or respect for their client's time, there is no reason to continue any relationship with the company. More

Great job assisting us with getting our vehicle back on track! Thanks for your understanding and help with meeting our goal. Excellent service!! track! Thanks for your understanding and help with meeting our goal. Excellent service!! More

I was greeted by a friendly crew member when I brought my car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased. car in. Everyone is helpful and I waited in a comfortable are for my repair to be finished. I am pleased. More

Great service very responsive. Was able to get quick service, kudos to Alan, Service Tech. Was able to get quick service, kudos to Alan, Service Tech. More

Disappointed at first when I was told my 10:30 appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. appointment may not be worked on until the next day. All sorted when I changed from drop off to waiting. Lesson learned. More

Mercedes Benz in Midlothian provides great customer service and definitely value there customers every need. service and definitely value there customers every need. More