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Mercedes-Benz of Midlothian
Midlothian, VA
1,781 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,781 reviews
April 12, 2024
Service could’ve been better. Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning Had to bring my vehicle in to get serviced. The loaner I received was dirty and only had just below half a tank of gas. Being that fuel and cleaning the vehicles is on site this should be standard and should’ve been done prior to. When I picked up my vehicle I didn’t see any plastic inside which I thought typically is done to prevent any transferring of oils, dirt, mechanical residue, etc. and simply best practices More
by KASHEKA_ALSTON
Verified Customer
April 11, 2024
Its always a pleasurable experience to have my car serviced. The Service Advisors and Managers have always been polite, patient and and informative. Not a long wait time. This is a great dealership! serviced. The Service Advisors and Managers have always been polite, patient and and informative. Not a long wait time. This is a great dealership! More
by shooz95
Employees Worked With
Rick Nelson
April 11, 2024
Dealership staff are always nice and accommodating. Scott is my advisor and he is wonderful. Very responsive and is sure to explain everything to me. Scott is my advisor and he is wonderful. Very responsive and is sure to explain everything to me. More
by china.jackson08
April 09, 2024
I am never disappointed in the service that I receive at your dealership. I have grown to appreciate our relationship we’ve built for the past 9 years. I look forward to continuing. your dealership. I have grown to appreciate our relationship we’ve built for the past 9 years. I look forward to continuing. More
by WAREBETTY54
Employees Worked With
Service department
April 07, 2024
Service Advisor Rick Nelson did a great job welcoming us for our first time visit to your service department. Rick fully explained the process in a very friendly way. for our first time visit to your service department. Rick fully explained the process in a very friendly way. More
by mackeynet
Employees Worked With
Rick Nelson
April 07, 2024
Excellent service manager, Scott . He provided us with great service and in a timely manner. Helpful and answered all questions, very knowledgeable. He is the best. He provided us with great service and in a timely manner. Helpful and answered all questions, very knowledgeable. He is the best. More
by NANAVAL3
Employees Worked With
Scott
April 06, 2024
Lucas was amazing! He went over and beyond to get me in the vehicle I wanted. Out of all of the years of buying cars Lucas has been the best salesman I’ve ever had. He went over and beyond to get me in the vehicle I wanted. Out of all of the years of buying cars Lucas has been the best salesman I’ve ever had. More
by R rush
Employees Worked With
Jenna , Lucas Wadsworth
April 06, 2024
I was charged a fee for using my credit card to pay my bill. This was not the practice in the past. bill. This was not the practice in the past. More
by SHARON.BRINKLEY
Employees Worked With
