Mercedes-Benz of Midlothian - Service Center

Different employees all chipped in on a busy Friday and weekend to get the job done. weekend to get the job done. More

Everyone was very friendly and customer service oriented. This dealership exceeded my expectations. I strongly recommend this dealership to everyone. This dealership exceeded my expectations. I strongly recommend this dealership to everyone. More

It is always a pleasure to deal with my service advisor/ Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him R Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him Ron Gaertner More

Mr Rick Nelson treated me as a person not just a customer he listened to my concerns and realized how important transportation is to me as u deal with health concerns he listened to my concerns and realized how important transportation is to me as u deal with health concerns More

Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. More

Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. More

Scott Lambert is a key reason that I use this dealership! ! Excellent customer service skills!! ! Excellent customer service skills!! More

This was a recall for the install of a new software for the transmission for my 2021 Mercedes GLE 450 the transmission for my 2021 Mercedes GLE 450 More

Great experience for dreaded annual maintenance with ride home and pickup included. Job well done. Travis was very helpful. home and pickup included. Job well done. Travis was very helpful. More

I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. A I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could help me several times while I was waiting and told them I was waiting on Alen. Now Alan came walking towards me. I said something like, “Hey I’ve been waiting on you “,he replied, “ I don’t know why. I am clocked out.” So I replied, “you are clocked out?” Can you help me get my keys and I will leave.” So he went to get my keys and Scott said he would help me. And he did. More