Mercedes-Benz of Midlothian - Service Center
Midlothian, VA
564 Reviews of Mercedes-Benz of Midlothian - Service Center
The service was fine The finished product wasn’t. My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck My Mercedes was dirty inside and out. Just don’t know a 80000 service and a dirty truck More
Took vehicle in for state inspection and wobbly noise under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was under car. Was given a loaner (2024 C300). Dropped vehicle off on a Thursday evening and received loaner for service on a Friday morning. Vehicle was ready that Friday evening. Received service (engine trans mount collapsed). Cost $465.36. Scott is always a pleasure, very friendly. More
Very professional and courteous staff. Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you! Awesome mechanical work with annual service, and diagnosing and repairing faults. Thank you! More
They did not find the problem. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. Rick was cordial and seemed efficient but the techs didn’t put any effort in the diagnostic. More
I was very disappointed in the follow up with the service department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off department. I could not get anyone to answer the phone for over 15 minutes. I did not receive any follow up on my vehicle, after it was dropped off, for over 24 hours, when I finally had to call a couple of times. No follow up on a message left with my technician the same day I picked up my car. More
Took vehicle in for scheduled service. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Although it took several days, we were provided with an excellent loner vehicle and had no issues. Our vehicle was returned clean and as promised. Service associate was very attentive. More
Everything was taken care of and my vehicle was clean and ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he e ready. The service rep was very courteous and made it very comfortable for me by offering coffee and other refreshments. The was done right and he even gave me a coupon discount. Service well done. More
Coupons not honored - costs high for work performed. The final insult was charging to use a credit card. I will not be returning for maintenance work. The final insult was charging to use a credit card. I will not be returning for maintenance work. More