Mercedes-Benz of Midlothian - Service Center

annual inspection, check tires and replace brake fluid Jay Mitchell was friendly, efficient and professional. He reviewed the maintenance schedule for my vehicle and reminded me to change the brake fluid. Jay Mitchell was friendly, efficient and professional. He reviewed the maintenance schedule for my vehicle and reminded me to change the brake fluid. He kept me fully informed as the work was being done to my vehicle during a busy period for the shop. He could not have been more gracious. More

Always excellent. Anytime I have a reason to come in, its always a good experience. Brian is always there to help with a smile on his face. Even if I just drop in with Anytime I have a reason to come in, its always a good experience. Brian is always there to help with a smile on his face. Even if I just drop in with a question, without an appointment. More

Schedule A service I appreciate the accommodating nature of the service and commitment of the people at Mercedes of Midlothian. Kathleen Pierson graciously picked up an I appreciate the accommodating nature of the service and commitment of the people at Mercedes of Midlothian. Kathleen Pierson graciously picked up and returned my 2014 Mercedes because of some of the health issues I have. The service center explained what they were doing and discussed with me an option I needed to consider. I was very pleased with their service and the respect and courtesy that was shown. Bob Bailey More

Scott and the Maint. Team are outstanding I appreciate the speed and excellent service rendered by MB of Midlothian. The office staff from the lady with the haircut (Jo) and Amanda are top not I appreciate the speed and excellent service rendered by MB of Midlothian. The office staff from the lady with the haircut (Jo) and Amanda are top notch. Thanks for the lady at the front desk (who assisted with my emergency appt) and Natalie for exceeding my client experience expectations. V. Ashley More

Exceptional support always have great service when coming to the dealership. Brian is especially cognizant of customers needs and is always willing to go the extra mile. always have great service when coming to the dealership. Brian is especially cognizant of customers needs and is always willing to go the extra mile. More

Courteous and to the point Arrived on time greeted by a friendly associate car went in I waited for about an hour before car was done. Great service and peaceful waiting area. Arrived on time greeted by a friendly associate car went in I waited for about an hour before car was done. Great service and peaceful waiting area. More

car in for scheduled maintenance and inspection I just switched to your dealership as it is closer to my new residence. My new service man is Travis Melton and he is good. He was very personable, I just switched to your dealership as it is closer to my new residence. My new service man is Travis Melton and he is good. He was very personable, business like and helpful. One of the things that really impressed me about him is that when he put me in the loaner car he gave me explicit directions on things I needed to know about this new car that were not the same on mine, so I felt comfortable and confident driving away. That is something one doesn't think about very often, but it is important when it happens! Also, getting in touch with me was a challenge that Travis met with a smile. Between a cell phone and a home phone that were never in the right place that day, he ended up leaving multiple messages all over. I apologized but he took it as all in a day's work - what a man! I'm glad this dealership is on my side of town! More

Fantastic Service They got me in and out and I was able to run errands the rest of my day. I really enjoyed the beverages while I waited. They were very refreshing and They got me in and out and I was able to run errands the rest of my day. I really enjoyed the beverages while I waited. They were very refreshing and timely. More

Always professional and informative. Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than e Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than expected but that is going to happen. More

Great service department! The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive to our needs. The service is performed in a timely manner & they let me know immediately when the work is completed. More