Mercedes-Benz of Midlothian - Service Center

Excellent Service I have been a customer for over 20 years and service has always exceeded my expectations...I would like to Thank Mr. Shaban and his professional staff I have been a customer for over 20 years and service has always exceeded my expectations...I would like to Thank Mr. Shaban and his professional staff for a job well done. John M. Snow Sr. More

Great service , they are always on time. I always take my car to Scott, he always provides excellent service. The prepaid service is great as well! , they are always on time. I always take my car to Scott, he always provides excellent service. The prepaid service is great as well! More

Scott was awesome and very helpful throughout my service exp It was very convenient for ne and done in timely fashion. I would surely recommend your service department in the future and will be sure to use you a It was very convenient for ne and done in timely fashion. I would surely recommend your service department in the future and will be sure to use you again when in the area. More

Went the ectra mile The service department was closing as I pulled in with a nail in my tire. I am sure they wanted out as this was a start to a long weekend. But they The service department was closing as I pulled in with a nail in my tire. I am sure they wanted out as this was a start to a long weekend. But they stayed and plugged my tire and got me going. They never tried to delay or make me feel like an inconvenience. Thanks to front and back of house in the service department! More

Service I always bring my vehicle in for service at this location. I always deal with Ryan because he is so pleasant to deal with. He also provides me a loan I always bring my vehicle in for service at this location. I always deal with Ryan because he is so pleasant to deal with. He also provides me a loaner of one of the newest vehicles which is also very exciting and awesome customer service. More

Excellent service Recently I had new garage door opener installed. Sheri came to my house and programmed the openers, picked up my car for service and returned it to m Recently I had new garage door opener installed. Sheri came to my house and programmed the openers, picked up my car for service and returned it to me as promised. I am a new Mercedes owner and I appreciate the personal service. More

Great service team The service team is wonderful , they keep all four of my cars in great condition usually in and out in a day thanks to the team The service team is wonderful , they keep all four of my cars in great condition usually in and out in a day thanks to the team More

Finally a Mercedes Dealer actually fixed something I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who I just wanted to say that each person we came I contact with on the phone and in person were exceptional in providing customer service. The person who we found to be the Champion was Scott. He was great. He worked us in quickly knowing we had a family energency at home. He also stayed in close contact with the mechanic and provided periodic updates in what was found, how they would fix it and how long it would take. We were there for about 3 hours. We have only put about 175 miles on the RV since leaving but so far the check engine light hasn't come on. Again Scott was great! Thanks Laura and Dan Dorey More

Excellence of Service The service performed at Midlothian Mercedes Benz was without a doubt the finest service my wife and I have experienced. The professionalism and cour The service performed at Midlothian Mercedes Benz was without a doubt the finest service my wife and I have experienced. The professionalism and courtesy displayed by the service representative and personnel are unequaled to any service I have experienced in the past. My wife said she felt like a celebrity. More

Tremendous experience with Sales and Service Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everythin Bill Cochran has my whole family (my father, me and my wife and now my daughter) coming back to MB of Midlothian over and over. He had done everything at his end to make the deals work on both new and used vehicles. Bill has continued to follow-up on our satisfaction with the cars and their servicing. Friendliest, no pressure dealer representative with whom I have ever worked! Brian, the manager in the service department, continues the MB of Midlothian's customer satisfaction goal with his work ethic of making sure the vehicle is running properly at the completion of service interval or repair. I was overwhelmed with the detailed inspection Brian's team did on the used SLK350 I had purchased elsewhere. I feel confident now that the car was a good buy and that it will run for many more miles with MB of Midlothian taking care of the services intervals for me. More