Mercedes-Benz of Morristown

Extremely Poor Service Job, Car Returned with Damaged Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The sta Here is a summary of my case: I had requested emergency roadside service on December 14 from your service shop as my vehicle had a flat tire. The staff that came to pick up the vehicle somehow messed up the “lugs” on the tire (as advised by your service advisor Julio Pereira) while putting the replacement tire to take the car to service shop. The car was scheduled for service on the same day and hence was left at the service shop. Here is what happened after that: 1) I was called by Julio who advised me the following: - that the lugs on the wheel are not coming off and it will take about 1.5 to 2 hours of labor hours to get the old lugs off and replace - brake pads need to be replaced costing approx. $800 - only 1 tire needs replacement 2) On December 15 I received an invoice for $1725 which was about 35% higher than the original service estimate. Previously I have been called by the service advisor with a view into the complete charges and confirming if I am fine with going ahead with the service - nothing of the sort done here. 3) I called the service shop multiple times between December 16, 17 and 21 requesting someone to explain what caused the huge increase in the charges 4) On December 21 the car was returned without anyone explaining the charges and without the car being cleaned at all from inside 5) On December 22 Julio called and explained the charges and explained that in addition to labor associated with the part - there was approx. $240 charged for getting the lugs off! He explained that the car is being cleaned and sent back for delivery ...second time around! 6) On getting the car back the following observations from my end: - the right side "side view mirror" had a part below missing - the car was "minimally" cleaned from inside - the engine light is showing up Hope the above summarizes my experience with your service shop More

GLK350 Service The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the s The service staff could not have been more courteous and friendly. In addition to the normal service my truck also needed tires. Julio Pereira the service adviser on Saturday offered me a brand new GLE for the weekend since my truck would not be ready the same day. He offered to pick it up when my GLK was ready. More

My First Mercedes-Benz Ziad Shehady helped me with choosing the right car for me. It was a pleasure dealing with him and he was very flexible with the package and pricing. Ziad Shehady helped me with choosing the right car for me. It was a pleasure dealing with him and he was very flexible with the package and pricing. I got exactly what I wanted and have to say I'm very happy with the car. I have some feature/functions to learn but I know the basics and was able to get myself to work this morning in style! They say once you choose a Mercedes you never turn back. I think I'm hooked! More

Perfect service keeps me coming back The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a pla The service I receive from this dealership, especially Willie Caldwell, is the reason I continue to bring my car to be serviced there instead of a place that is closer to my home. All employees demonstrate a high level of professionalism and are always extremely courteous. Mr. Caldwell goes above and beyond all expectations one could have of a service experience. Whenever I have called about a problem with my car, I get an appointment immediately (the same day) and they fix it in a very timely manner. Needless to say, the actual work performed is excellent. It is a true pleasure to work with Mr. Caldwell and his colleagues. More

The best service advisor you could possibly have! Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant Mr. Caldwell has been my advisor for more than 10 years. He is the most friendly and knowledgeable advisor I have ever met. It has been very pleasant working with him on any problems. He has the great communication skills as well. I always trust his technical advisor, and ability to make the best the decision for me. He represents your company very well. He is one of the sweetest person you can expect to help you. He is one of the main reasons I like Mercedes. I know he is always there for you. More

4 Mercedes and counting! Working with Ziad Shehady and his team at Mercedes-Benz of Morristown over the past 10 years has been a terrific experience. Mr. Shehady works very w Working with Ziad Shehady and his team at Mercedes-Benz of Morristown over the past 10 years has been a terrific experience. Mr. Shehady works very well with me, listens to my needs and has put me into 4 vehicles over the past decade which I have been very pleased with. The dealership has fantastic deals which i have been able to take advantage of. Overall I have been very pleased not only with the vehicle, but with the service, the follow up calls and the occasional promotions. More

This dealership is a pleasure to do business with. I love dealing with Mercedes Benz of Morristown. Ziad Shehady is a very professional salesman and makes the whole process extremely simple. He is ve I love dealing with Mercedes Benz of Morristown. Ziad Shehady is a very professional salesman and makes the whole process extremely simple. He is very accommodating, courteous and a pleasure to know. More

Quick & great customer service! Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed a Julio accommodated me hat day. Everything was discussed with me & I was satisfied! Thank you for the great customer service ! My car was washed after service! All staff from dropped of area are friendly & accomodating.. The area is clean. More

Perfect service Ziad Shehady was very helpful throughout the process. He is extremly kind and went above and beyond to make it an enjoyable experience, even doing mor Ziad Shehady was very helpful throughout the process. He is extremly kind and went above and beyond to make it an enjoyable experience, even doing more than was required of him. The service is superior. More

Great experience, from start to finish! It was a pleasure to purchase a car with Ziad's assistance. He is extremely courteous, listened to what my wife and I were interested in, and was abl It was a pleasure to purchase a car with Ziad's assistance. He is extremely courteous, listened to what my wife and I were interested in, and was able to provide us with a fair deal on a GLS 450. We visited the dealer with our 4 year old son, and Ziad expertly accommodated us and our child. He is genuine, and my wife and I did not feel any sort of pressure to buy, which we sincerely appreciated. He explained all of the functions and features of the car well, and took his time in showing us how to use the Comand system as well as other controls the day we took the car home. It was a surprisingly enjoyable experience, and I would not only highly recommend him, but will definitely be a returning customer in the future. Thank You Ziad! More