Mercedes-Benz of Morristown

Not sure what all the complains are about. I take my ML 350 for service to Morristown Mercedes, and my experiences have been quite good. I have taken by SUV there for normal servicing as well as for replacing bulbs, getting a oil leak checked out etc. and they have always treated me well. I get the loaner car in time and usually out of the door in 30 minutes. They also don't hassle you about the mileage on the loaner car. Another good thing about this dealership, the appts are typically very easy to get.

I was greeted upon driving into service area by a nice young man. My service advisor, ed Salawan, was very helpful in explaining everything to me and providing me with great service. They found several small problems with my car and showed me how they could end up being big problems if I didn't address them. I recommend this dealership over any other in northern nj.

I went to trade my old (new 2010 GMC TERRAN VERY BAD CAR ) for a new c300 4matic I got this sales person Christopher, and he seemed like he doesn’t know what he is talking about all the time, after 2 hours of trying to get a good deal he left to see some one and came back to me saying ((go see other dealer maybe they will get you better deal GO)) the way it was really unprofessional I felt like I am having a bad dream from the way he talk to me, and you know what, I did got a lot better deal from freehold dealer.

This is by far the worst service I have ever received. Not only do they take forever to fix my car, they make mistakes and refuse to accept responsibility for it. It took them more than 30 days to repair a dent in my car because they did not check the alignment of my car the first time and had to order car parts weeks after their initial assessment. My insurance only covers 30 days for a loaner car, yet Mercedes refused to accept responsibility and loan me another car, costing me extra hundreds of dollars because they needed over a week extra to fix my far. Customer service is absolutely disgraceful. They are completely disorganized and do not do anything that they say they will do. I cannot tell you the number of times that I have called to check up on the progress of my car only to be put on hold for 20 minutes and then to be told that it would take a few more days longer than they had said the last time I checked. Additionally, nobody will return your phone call if you ask someone to leave them a message. If you leave them a voicemail, they will not call you back either. Mercedes of Morristown gives by far the worst service that I have ever experienced.

The advisors are the best but the dealership is not interested in safety. I had a leaky front shock and simply because it would have cost them a small amount of money to insure my safety refused to replace both front shocks. No other manufacturer recommends EVER replacing one front shock. Mind you I GUARANTEE if they were NOT under WARRANTY they would have INSISTED that both be done but because they were under warranty they are adamant that it's perfectly normal and acceptable to do one. Now we CANNOT wait to get rid of this car and we will NEVER go back unless it is for FREE warranty work. Of course we will NEVER, EVER TRUST THIS dealer, but when it comes to warranty work either we trust them or we pay for the work!