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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
314 Reviews
Call Service Center (973) 267-5000

314 Reviews of Mercedes-Benz of Morristown - Service Center

Sort by
May 17, 2025

Responsive, polite, trustworthy. Have been using them for a long time- they are really excellent! More

by sjbarer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
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May 15, 2025

Dropped off my in the night drop and the dealer called me one minute after opening to confirm the work. Car was ready in a few hours and spotlessly clean! More

by charlesalawson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025

Great service at this dealership and service assistant from Alex. Have been working with them for few years and nothing changed.Thanks More

by yarn.shift.7p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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April 29, 2025

My service advisor Troy Pais did it again Professional answer all my questions and took care of everything! More

by marisolgrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 21, 2025

Great client service Very helpful and accommodating Always a pleasure going for service. They are very competent More

by Fvcgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Mercedes-Benz of Morristown responded

Thank you for the kind words! We’re thrilled to hear that you consistently receive great client service at Mercedes-Benz of Morristown. Our team takes pride in being helpful, accommodating, and competent, and it’s wonderful to know that it's always a pleasure when you come in for service. Your continued trust means a lot to us, and we look forward to welcoming you back for your next visit!

March 25, 2025

Alex was amazing and a pleasure to work with. My car was repaired to perfection! More

by Agnes B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Mar 31, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words! We're so glad to hear that Alex was amazing and a pleasure to work with—he’s a valued member of our team here at Mercedes-Benz of Morristown. It’s great to know your car was repaired to perfection, as our service team takes pride in delivering the highest quality work. We truly appreciate your feedback and look forward to assisting you again in the future!

March 20, 2025

My representative, Willie Caldwell, is always professional and lets you know that, as a customer, you come first. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Mercedes-Benz of Morristown responded

Thank you for your kind words and for being a valued customer of Mercedes-Benz of Morristown! We're so pleased to hear that Willie Caldwell continues to provide professional service and makes you feel like a top priority—just as every customer should. Delivering a first-class experience is what we strive for, and it’s great to know Willie exemplifies that commitment. We truly appreciate your feedback and look forward to serving you again!

March 08, 2025

The service rep Alex Marshall was very professional and helpful in every way he solved my problem and gave me peace of mind rl More

by RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We truly appreciate you taking the time to share your experience at Mercedes-Benz of Morristown! It’s wonderful to hear that Alex Marshall provided professional and helpful service, ensuring your concerns were addressed and giving you peace of mind. Our goal is always to provide a seamless and stress-free service experience, and we’re thrilled that Alex was able to solve your problem efficiently. We’ll be sure to pass along your kind words to him! Thank you again for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!

February 25, 2025

Troy at Morristown is fantastic His Service went above and beyond my expectations. Thank you More

by Familyrentas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We truly appreciate your kind words and are delighted to hear that Troy at Mercedes-Benz of Morristown provided fantastic service that went above and beyond your expectations! Delivering exceptional customer care is our priority, and we’re thrilled that Troy made such a positive impact on your experience. Thank you for choosing Mercedes-Benz of Morristown! If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

February 22, 2025

My first service visit. I usually have my Mercedes SUV serviced at Manhattan Mercedes in NYC. Outstanding experience at Mercedes-Benz of Morristown. TROY PAIS was my S More

by DJL117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Pais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Morristown responded

We sincerely appreciate you choosing Mercedes-Benz of Morristown for your first service visit! It’s an honor to hear that you typically service your Mercedes-Benz SUV at Manhattan Mercedes in NYC, but had an outstanding experience with us. Providing top-tier service and customer care is our priority, and we’re thrilled we could exceed your expectations. Thank you for your support! We look forward to serving you again for all your future Mercedes-Benz service needs. If there’s anything we can assist you with, please don’t hesitate to reach out.

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