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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.7
283 Reviews

283 Reviews of Mercedes-Benz of Morristown - Service Center

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March 09, 2016

Best Service Center Bar None The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Con More

by Soko68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Mercedes-Benz of Morristown responded

Thanks for the stellar review!

March 02, 2016

Car in for service Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, ca More

by LVNJ85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2016 -

Mercedes-Benz of Morristown responded

We couldn't agree with you more about Willie. Thank you for the wonderful review.

March 02, 2016

Always a pleasant experience My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. More

by Carsurvey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2016 -

Mercedes-Benz of Morristown responded

Thanks you for your review.

February 27, 2016

Great Service! Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I More

by Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2016 -

Mercedes-Benz of Morristown responded

Thank you for your review.

February 15, 2016

Best Service Center Ever! I have been to this dealer/ Service center twice now and whatever I say here should be, at the least, DOUBLED! Everyone here is very friendly and hel More

by KSRao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff D'Angelo, Hundal, Troy, Tracy
Feb 20, 2016 -

Mercedes-Benz of Morristown responded

Wow, thank you for taking the time to write such a detailed review. I means a lot to us.

October 22, 2015

Excellent customer service. I've purchased 4 cars so far in my life span, the 4th one being the 2013 S550. I must say, this car is the best I've ever had. Most important is the s More

by Deasia 18 bb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 23, 2015 -

Mercedes-Benz of Morristown responded

Thanks for the kind words. Everyone at MBM appreciates you taking the time to write your review. Especially Willie.

September 25, 2015

Misquote by customer service rep Ann I called on 09/23 to have my SLK 350'serviced for a Schedule *A*, I asked Ann what the cost would be to have that service performed she told me aroun More

by Judy350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Marshall
Oct 23, 2015 -

Mercedes-Benz of Morristown responded

Hi Judy, thanks for your feedback. You are correct, this should not have happened but it was not a case of dishonesty. It was simply a mistake. I apologize for the miscommunication. As you said yourself you have always been treated with the highest respect at MBM and this will never change. Thanks again for your feedback and we hope to see you again.

August 12, 2015

WILLIE IS GREAT, ED IS A SLIME BALL I first dealt with Willie Caldwell and it was a great experience. Willie is like a priest, kind, honest and gentle. Then i had to deal with Ed on a More

by JK70
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Salawn
Aug 31, 2015 -

Mercedes-Benz of Morristown responded

Thank you for your feedback. Although we do not enjoy hearing this kind of news we are glad that you took the time to bring it to our attention. These actions are poor reflection on the rest of our staff and our organization as a whole. We believe that you may have been assisted by a new hire that is clearly not up to the standards that you have come to expect at Mercedes-Benz of Morristown. Ed Salawan is a long time and model employee. Ed is listed on our website. We plan on investigating this further. Would you mind providing me with your name so we can see who assisted you that day? You can call Willie at 973-525-1219 if you prefer. Sincerely, Rob Bojarun

February 07, 2015

No words to explain We had BMW's for 20 years before buying an ML several years ago. BMW service was excellent but Willie Caldwell and Mercedes Benz of Mortistown re-defi More

by tfb26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 24, 2015

Incompetent Mechanic and Management that Defends Them Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B do More

by PGV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With