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Mercedes-Benz of Myrtle Beach

Myrtle Beach, SC

4.6
179 Reviews

936 Frontage Road West

Myrtle Beach, SC

29577

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Showing 179 reviews

April 12, 2024

All of the employees that we worked with at this dealership were incredible to work with! We live in Texas and could not find the vehicle we wanted here (and dealers here were not much help). Michae More

by Lisa S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Sclafani, Matt Verost, Tanner the Concierge
April 03, 2024

Disabled veteran car broke down 3 1/2 hours from home! ! Took it to this dealer as Mercedes told me too, no help, nothing. Leave the car and it will take three weeks to fix, can’t have a loaner to get back More

by buckmccorkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2024 -

Mercedes-Benz of Myrtle Beach responded

Mr Mckorkle, this review is nowhere near the transaction that occurred and we are quite surprised by it. You came in and stated you have a check engine light on and asked us to scan it -I’m from out of town. We immediately had our shop forman out in the vehicle to see what we have going on. We scanned and found a fault for more than likely a cylinder head. If that was the case we would have to order the part as it is not a commonly stocked part. Being out of town we understood the time constraints. We made you aware the fault only occurred twice and more than likely will have no issues and be able to make it home without a problem. The other option we could work the vehicle into our schedule, provide a full test plan, and fully diagnose and order the part. Setting proper expectations, we stated it may be a day or two or much sooner. We offered one of our loaner vehicles for instate once we had one return later that day. This would also qualify for Mercedes-Benz trip interruption under the factory warranty, which would have provided assistance with a rental vehicle. However, you never indicated any problems and opted to drive the vehicle home. We simply tried to help and accommodate as best as we possibly could.

Apr 03, 2024 -

buckmccorkle responded

You guys had my car for three days and didn't even look at the car. Didn't tell me I had Mercedes roadside and yes you guys can do towing dealer to dealer. Of course you are going to say this, heck I would too. you guys just posted more information about the rental than you ever give me when at the dealership. To all my fellow veterans don't buy a car here, they are just trying to get the review removed!!!! and no you guys told me not to drive the car and it would take three weeks to fix the issue, Northlake has had the vehicle for one day and tomorrow it will be fixed. And no I never was offered a loaner, enterprise rented me one though on Easter weekend. Never told about a loaner nothing, nothing!!!!

February 29, 2024

Review for new car…. We started working with Michael Maely at Mercedes Benz of Myrtle Beach back in December of 2023. We built a 250GLA on the Mercedes Benz website More

by cthompson1065
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Maely
February 07, 2024

We purchased a GLC 300 from Myrtle Beach Mercedes and couldn’t be more happy with our purchase. The salesmen, Michael Sclafani was very knowledgeable and professional with his handling of the purchase. More

by ufergjo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Sclafani, Zack Krause
December 22, 2023

Just recently picked up an X6M from Mike Guido. Coming from a background in sales, I’ve got to say Mike Guido goes above and beyond for his customers. Traveling over 12 hours to purchase, Mike went More

by Chadnassar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE, GUIDO
November 09, 2023

They are the best, they have the best seriousness there is. I bought the car online and everything was super Perfect. My rating is the highest and they deserve all the points that exist and they are super More

by Yosdanys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Guido
October 24, 2023

My 1st time experience with Mercedes has been amazing so far! I worked with Guido and let me just say, he was all around amazing! He took his time, didn't mind answering my million questions and has followe More

by tilo.ash88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guido
October 20, 2023

Extremely poor customer service at the service department. If I could give 0 stars I would ! More

by carlwayneking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can not remember name
September 04, 2023

Mr. Guido did a fantastic job. No high pressure sales. Just a professional doing his job right fitting his customer. We’re thrilled with how we were treated and the vehicle we purchased. I drove from an More

by charles.halchak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guido
August 29, 2023

Conscious of my time, I found all personnel respectful in every way. Would definitely go directly back to Mike Sclafani for my next purchase. Diane Deering More

by 123dianedeering
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tanner, and Finance person
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