Mercedes-Benz of Nashville

Car from another dealer. I just purchased a GL550 from an non-Mercedes dealer. It was under warranty and had a few issues. I made an appointment for service on the MB app an I just purchased a GL550 from an non-Mercedes dealer. It was under warranty and had a few issues. I made an appointment for service on the MB app and was able to get right in. I was treated great and the car was repaired as requested. Very happy. More

Better than I expected! After retiring I wanted a fun ride so I purchased a used SL550. I had heard so many stories about how M/B service departments get you in and find many After retiring I wanted a fun ride so I purchased a used SL550. I had heard so many stories about how M/B service departments get you in and find many other things that are expensive to repair. I have now been here three times and the service team does what we agreed on and no other high pressure for unnecessary add ons. More

Service at its best I have taken my car to this dealership since moving to Nashville. George is always great and delivers on all commitments on time. The entire staff i I have taken my car to this dealership since moving to Nashville. George is always great and delivers on all commitments on time. The entire staff is friendly and customer oriented. More

Very attentive and friendly Great service department. Gary Patel kept me up to date on the maintenance that needed to be done to my smart car. They actually took my car apart tw Great service department. Gary Patel kept me up to date on the maintenance that needed to be done to my smart car. They actually took my car apart twice, trying to save me money, but only charged for once. Thanks Gary. More

Excellent Experience We recently were looking for our “Perfect Mercedes”. We scheduled an Appointment and were blessed to meet and partner with BEA MohsenIn to find the pe We recently were looking for our “Perfect Mercedes”. We scheduled an Appointment and were blessed to meet and partner with BEA MohsenIn to find the perfect car with more features than we hoped for! BEA stopped at nothing short to make sure we received only the best experience and drove off with the “Perfect Mercedes!! We look forward to a long & happy relationship with BEA & the dealership! More

Dealership"s Service Needs "Attention to Detail" Course I had no doubt my SLK 32 AMG would receive the proper work needed to repair a power steering issue. However, I became concerned when the car could not I had no doubt my SLK 32 AMG would receive the proper work needed to repair a power steering issue. However, I became concerned when the car could not be found and had a worrisome 20 minute wait during its retrieval. Then the car was brought in facing the 'ENTER' side instead of 'EXIT' which required a ground guide to manuever between cars, one coming in. I was astonished at the filthy exterior of my car and dirty floormat. The car had obviously sat outside in the back and I have no problem with that. I question why it was returned in such a filthy state after being there an entire week. None of these negatives would have ever been toerated by Harold Hamilton. More

had yearly service and car detail and new battery car detailing could have been better. CAR BATTERY was a little pricy. The floor rubber matts needed more scrubbing. The exterior was well done. The w car detailing could have been better. CAR BATTERY was a little pricy. The floor rubber matts needed more scrubbing. The exterior was well done. The workers were friendly and offered to help. More

Excellent Customer Service I have owned my pre-owned Mercedes for 2 years and have been taking It to MB since my purchase. My service manager is Nic Howard, who is incredibly re I have owned my pre-owned Mercedes for 2 years and have been taking It to MB since my purchase. My service manager is Nic Howard, who is incredibly responsive and always makes sure that service is done on time and on budget. He always takes the time to explain the repairs in a clear and concise manner and why they are needed. Most importantly, he was able to help get a mechanical issue covered by MB and have the work completed quickly and efficiently. Great overall experience. More

Routine milage service and purchased new tires Prompt attentive service. It is important to me that decisions I make about my vehicle are educated ones, so I typically question the technical aspect Prompt attentive service. It is important to me that decisions I make about my vehicle are educated ones, so I typically question the technical aspects of the service process or in this case my decision to procure new tires. The service staff, especially Gary Patel, embraces any question and technically explains anything I may not understand. In the past, at other locations, I have experienced service personnel with condescending attitudes, so it is always refreshing to experience great customer focus. Keep up the good work! More

Drop In During Trip Needing Service! Wow In the middle of a 1400 trip in our Sprinter Van, caught in a terrible downpour, both headlights would not come on. We dropped in unannounced hoping f In the middle of a 1400 trip in our Sprinter Van, caught in a terrible downpour, both headlights would not come on. We dropped in unannounced hoping for service. The Sprinter service coordinator, Gary Patel, did not have a service technician free, but diagnosed the problem as likely just two bulbs burned out; "Simultaneously?", I asked. "Yes, I've seen it before." Sure enough. He was not only correct, but put in two new bulbs, refused any payment, and had us back on the road in minutes. We have had good service at MB dealers all over the country, but this was exceptional. More