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Mercedes-Benz of Nashville - Service Center
Franklin , TN
116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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116 Reviews of Mercedes-Benz of Nashville - Service Center
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September 18, 2020
We had a great experience with Jason in the service department. Great communication with us and addresses all of our concerns. We were very happy working with him and will definitely request him the department. Great communication with us and addresses all of our concerns. We were very happy working with him and will definitely request him the next time we have a service need. More
by Chas
Employees Worked With
Jason Muza
Helpful September 12, 2020
They took care of my vehicle efficiently and professionally, when they order an incorrect part for it they comped the entire repair for me. Will go back for all of my service and buying needs. professionally, when they order an incorrect part for it they comped the entire repair for me. Will go back for all of my service and buying needs. More
by Jmeshoto
Employees Worked With
George
August 21, 2020
Ryan Hood is the best service advisor and always is friending. He keeps you updated while your car is being serviced...makes me have zero worries! Fred friending. He keeps you updated while your car is being serviced...makes me have zero worries! Fred More
by fdurham26
Employees Worked With
Ryan is the best!!!
August 20, 2020
Excellent customer service and professionalism from my service advisor and auto technician. Every service and repair I’ve had at this location has been a great experience. service advisor and auto technician. Every service and repair I’ve had at this location has been a great experience. More
by James
Employees Worked With
Robert Posey and Kevin Blake
July 19, 2020
Always top service treatment!! Made the appointment, brought it in, waited for it. It didn’t take long. The car was service (new front tires) and they even took the time to clean Made the appointment, brought it in, waited for it. It didn’t take long. The car was service (new front tires) and they even took the time to clean it up. They do such a great job! Thank you George! More
by Theliedtkes
Employees Worked With
George
July 04, 2020
Friendly staff but one staff member had a mask on. I was very uncomfortable sitting in the room checking in. Please make that mandatory!! Tennessee has a terrible surge. very uncomfortable sitting in the room checking in. Please make that mandatory!! Tennessee has a terrible surge. More
by Lag760
Employees Worked With
I don’t remember
June 30, 2020
excellent service and honest evaluations Today it is service. Vehicles can be purchased anywhere. I am assured Mercedes-Benz of Nashville can keep my car dependable and in good repair. Their Today it is service. Vehicles can be purchased anywhere. I am assured Mercedes-Benz of Nashville can keep my car dependable and in good repair. Their evaluations are honest and given the opportunity to sell not needed service is not in their book. They were so very honest with me that I did 1,000 more work. Some items we knew were upcoming were done now. Thank you More
by richard
Employees Worked With
Nic Howard is the only contact i made. Didnt need another he was so helpful and honest
June 25, 2020
Everyone in the service dept was nice. I was upset about the non use of masks/social distancing in the waiting room. No wiping down of chairs. the non use of masks/social distancing in the waiting room. No wiping down of chairs. More
by Malindamabry
Employees Worked With
Ryan
May 08, 2020
Great busy George is the best good guy give him a raise very attentive and on time service very professional and knowledgeable I would recommend him highly very attentive and on time service very professional and knowledgeable I would recommend him highly More
by Southwind440
Employees Worked With
George Lund
April 28, 2020
Express oil service additional charges Dealer quoted $160 over phone for this service. Dealer invoice added $9 environmental fee. Dealer already knew they were going to charge this, so they Dealer quoted $160 over phone for this service. Dealer invoice added $9 environmental fee. Dealer already knew they were going to charge this, so they should include that in the phone quote. Dealer invoice shows they charged for 9 quarts of oil and put in 7 quarts that the engine takes, adding $11 to the cost. Dealer did not reset the service indicator when I received the car back. Dealer had emailed me a $25 coupon for this service, so I have to assume the additional charges are to recover the coupon. More
by Boyd
Employees Worked With
Ryan
