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Mercedes Benz of New Orleans
Metairie, LA
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,328 reviews
June 08, 2022
Very disappointed in the new service department, i took my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). 2 weeks later i needed to get a new tire, was told by service manager, that i needed a system pestering flush , and 2 new tires, i asked why wasn't i told about this 2 weeks ago when my vehicle was there for 1 week, service manager stated , oh well don't get the flush and tires, its up to you, and i had to wait to get a replacement tire so the manager stated that they had to order my tires , so i had to take my vehicle back home and wait for them to call me about the new tire , which took 3 weeks; simply ridiculous . I have been a loyal customer of this dealership for 15 years and to be told, that was disappointing, I WIL NEVER GET ANOTHER CAER FROM THIS DEALERSHIP. VERY POOR SERVICE !!!!!, More
by gripp005
Employees Worked With
Other Employees :
service center manager and express service person
June 03, 2022
Love the car — needed more information on vehicle conveniences. Vehicle lacks certain extras I assumed would be standard on a Mercedes Benz. I was wrong!! conveniences. Vehicle lacks certain extras I assumed would be standard on a Mercedes Benz. I was wrong!! More
by BABEDMOND
Verified CustomerEmployees Worked With
June 03, 2022
Excellent service ,very informative ,personable and a pleasure to do business with. Telling all my friends! pleasure to do business with. Telling all my friends! More
by KCBB3457
June 03, 2022
Great service and care for the customer. Knowledgeable about the vehicles and follow up after purchase was appreciated. Knowledgeable about the vehicles and follow up after purchase was appreciated. More
by Morvant727
May 31, 2022
Mr Hebert was excellent. Very first class service. He was very patient and very hands on with his knowledge of the vehicle Very first class service. He was very patient and very hands on with his knowledge of the vehicle More
by SHERRYSTADIUM500
Employees Worked With
May 28, 2022
excellent service, very good staff and very good treatment. I would definitely recommend it to all my friends… thank you. treatment. I would definitely recommend it to all my friends… thank you. More
by nedwell10
May 28, 2022
Very professional and courteous was a very pleasant experience would highly recommend to anyone else dealing with Mercedes of New Orleans experience would highly recommend to anyone else dealing with Mercedes of New Orleans More
by outboardsbyryan
May 27, 2022
I had a very pleasant experience purchasing my car from the salesman and this dealership! the salesman and this dealership! More
by mkelley3md
Employees Worked With
May 27, 2022
I paid greater than $3000 on AC repairs in November of 2021. I notified the dealership in the beginning of spring of 2022, that they AC is blowing hot air. I waited 1 month for an appointment. I showed up 2021. I notified the dealership in the beginning of spring of 2022, that they AC is blowing hot air. I waited 1 month for an appointment. I showed up on my scheduled appointment time, and requested an oil change along with service to check my AC. I was notified of a shortage of team members, so I rented a car, to hoping they would have my card repaired within 7 days. Today is day 7, and my vehicle has not been touched, I asked if they could at minimum perform the oil change, 2 days ago, and I am being fed the same script, they are short staffed and my vehicle is next in line. I have a 2 year warranty, and is willing to take my vehicle somewhere else to be serviced for an issue they did not correctly fix a couple of months ago. I have been patient for 7 days and paid greater than $1000 for a rental, for Benz of NO to check a problem that was supposed to be resolved. I understand the shortage and the prior appointments, but the fact that my issue is something that was supposed to be resolved at the previous visit, should be taken into consideration. Highly inconvenienced and dissatisfied with the service department. More
by Franklin
