Mercedes-Benz of New Rochelle

Unprofessional staff and unskilled mechanics. They do not understand the concept of wheel alignment. Steering wheel still uneven after wheel alignment and they tried to tell me that’s how it’s su They do not understand the concept of wheel alignment. Steering wheel still uneven after wheel alignment and they tried to tell me that’s how it’s supposed to be. I was also never provided the alignment report that they are supposed to give. They told me no one would be able to make my steering 100% straight yet it was fixed in another dealership. I was even advised that the mechanic at new Rochelle clearly did not lock the steering wheel in place when doing alignment like he is supposed to. The mechanics are obviously inexperienced but the service advisors also do not anything about cars. More

I purchased from New Rochelle in 2023 and also purchased a 24 months additional insurance. I since then traded my car in after a break in. I still have 18 months left on my insurance and they refused to re a 24 months additional insurance. I since then traded my car in after a break in. I still have 18 months left on my insurance and they refused to reimburse me. I have tried many time and I was just ignored. So I will NEVER recommend this dealership to anyone More

I believe this dealership knows what they have in Tom Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and it was just out of CPO warranty but Tom provided very reasonable price for the fix. And while under warranty was just as helpful. I’m grateful and consider Tom a friend. John, who lends out vehicles, is also a good advocate and reliable staff member. Thanks guys. Will see you again soon. More

Best Car Dealership Experience For The 2bd Time In 3 Years”Thank You “ Victor Cruz Twice” Years”Thank You “ Victor Cruz Twice” More

This is the absolute worst service place I've ever had the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle in for a scheduled recall service which should've taken 1 day to do and as of today it's been 8 days. Numerous excuses, no loaner vehicle, and the service Manager Matt is dismissive and have no clue how to deal with customers correctly. The entire staff within the service department needs customer service relations training. Stay away from this place, they do not value their customers, and if you're not paying fir service due to a recall or whatever, there is a slim to no chance that you will receive a loaner. More

I would give 10 stars if I could. From the purchase process with Mike and Victor to the service department with Matt, Nicholas, John (who has always been helpful with loaner cars), Fe From the purchase process with Mike and Victor to the service department with Matt, Nicholas, John (who has always been helpful with loaner cars), Felix and the lovely lady’s at reception. I bought my beautiful pre-owned GLS 450 earlier this year. There were a couple of hiccups as there usually are when purchasing a pre owned vehicle, but I’ve never had such a diligent and courteous team to work with. They made sure that things were done right and completed when they said they would be completed. It’s the best dealership team I’ve ever worked with and now in my 50’s, I’ve worked with many. Thanks for all of your help New Rochelle Mercedes. I’ll keep coming back to give you my business. More

Mercedes Benz dealership was a disappointment. Made an appt because there is a recall part . Called Mercedes of new Rochelle. They said bringin the car we have the part. The car was sitting at Mer Made an appt because there is a recall part . Called Mercedes of new Rochelle. They said bringin the car we have the part. The car was sitting at Mercedes of new Rochelle for 2 weeks. My husband called to find out if the car was taken care of. They said no because they do not have the part. Service is horrible. Is Mercedes Benz more than a badge????? The best or nothing is this TRUE??? Treat your customers right and with respect. My car sitting in my driveway . Cannot drive and cannot register and my private mechanic does not want to work on it because of the recall. More

WORST PLACE EVER. My family (who are also members of the police force in westchester)& I were racially profiled by the manager named Richard after faulty mechanic work My family (who are also members of the police force in westchester)& I were racially profiled by the manager named Richard after faulty mechanic work. They allegedly changed my shifter bushing & when I return to pick up my car & THEY drove it up front, it wouldn't change out of the PARKED position. Instead of doing the right thing & seeing what the problem was, Richard 1st thing was to tell me I can have my car towed out of their lot. When I wouldn't accept that, his only solution was to endanger my family by taking off a safety feature. Spoke w the Gm Chris Tokard numerous times & he refused to look at the video of Richard berating my family in public. Chris made nothing but false attempts to rectify the problem w nothing but failed promises. They never placed by coverings they took off to get access to the screws in the interior, damaged my shifter, & failed and every standard of mercedes. PLEASE keep ur family & friends away from such a racist, unprofessional, and down right a place w no accountability from top to bottom. More