Mercedes-Benz of New Rochelle

***Update***I am pleased to report that after posting my ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle re ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle reimbursed me for the cost of the wipers and rotors. I want to extend my appreciation to the management team for making the decision to reimburse me over $900. Initially I had such a great experience purchasing my vehicle but in just 10 days it has turned sour. I purchased a cute little CPO, red GLA 250 from MB of New Rochelle and I noticed on the test drive that there was a pulsing sensation when I applied the brakes. Upon returning to the dealership, I was told that the service team would finish the inspection of the vehicle, send the vehicle through the auto spa and I would be on my way. My sales person even shared with me that this dealership prides itself on operating with integrity and puts a lot of money into their vehicles to ensure they are in excellent condition. Over the next couple of days of driving the vehicle, I noticed the pulsing sensation again. I made an appt with the MB of Annapolis dealership for my State Inspection and since a CPO inspection was completed on this vehicle I never imagined that I would be told that my vehicle needed an alignment, wiper blades and front rotors all to the tune of over $1,200!!! My car failed the Maryland State Inspection just 10 days after purchasing from MB of New Rochelle! I fully expected for the dealership to let me know that something was missed in their CPO inspection and that the additional repairs would be taken care of. After speaking with the service manager at MB New Rochelle, I was told that every state inspection is different and as long as there is a certain "thickness" on the rotors and/or brakes, that there was nothing they could do. One of the other advisors offered to mail me a pair of wiper blades. To say that I am disappointed, is an understatement. Unfortunately, it leaves me wondering, what else did they not tell me? For a dealership who prides itself on integrity, replacing rotors 10 days after purchase doesn't seem integral. More

We were welcomed and treated with upmost regard. A sales representative Mr. Heath Lachman was assigned to assist and he is competent and helpful. He made my first experience with Mercedes Benz dealership po representative Mr. Heath Lachman was assigned to assist and he is competent and helpful. He made my first experience with Mercedes Benz dealership positive. exceptional customer service. Love my car !!!! my first Mercedes-Benz vehicle. Thank you all for your support and commitment. More

Best Sales Experience, Heath Lachman My sales person, I'll admit I've known previously through other business interactions could have made the experience less professional - he did the op My sales person, I'll admit I've known previously through other business interactions could have made the experience less professional - he did the opposite. Completely responsive with questions, I mentioned looking at BMW's he didn't dissuade me, he wanted me to be happy with this big purchase. I had many questions with financing - he gave me every scenario straight forward. The vehicle I selected wasn't in stock, I needed it within 4 days. The closest would take a week at the minimum. He worked hard on tracking one down, it had a few different features than the vehicle I had selected (better) he honored price - my car was signed sealed and delivered the day I needed it. He was proactive with any paperwork that could be done in advance. Easiest car lease, I love my new car and feel confident I'm going to be a loyal MB customer. Thanks Heath! More

Best sales professional ever - James Palmer. I was so unhappy with my sales reps in the past until now. He’s the very best hands down. He worked so hard to meet my needs and was so very patient with me a unhappy with my sales reps in the past until now. He’s the very best hands down. He worked so hard to meet my needs and was so very patient with me and kind. I had a not so great run in the last 10 years with MB New Rochelle with leasing... being bounced from sales person to sales person. They only saw me as commission and did not treat me as a valued customer. I decided to leave MB New Rochelle this go round and try Greenwich CT MB but one of my clients told me about James Palmer and to please give him a shot before I gave up On MB New Rochelle because he was awesome and has worked with her and so many of her friends for years and they all love him. So I did and I’m happy to say that James Palmer is the ultimate professional. He really made me feel like a valued customer, like my business mattered and he listened to my needs and really came through with my best car yet and best MB sales service to date. Thank you so much James!! You have a customer for life. 5 stars all day every day. :-) - Lynn More