Mercedes-Benz of North Olmsted

John Krisanda, my salesman, was a real pro. He gave focused answers to my questions and was honest about what he could and could not do on price and terms. It was a real pleasure dealing with him. focused answers to my questions and was honest about what he could and could not do on price and terms. It was a real pleasure dealing with him. More

Very knowledgeable, very willing to work with you. Going out of their way to make you feel comfortable in choosing Mercedes-Benz of North Olmsted over other Mercedes Dealerships. out of their way to make you feel comfortable in choosing Mercedes-Benz of North Olmsted over other Mercedes Dealerships. More

Excellent transaction, did the deal over the phone in 10 minutes including trading in my current vehicle. Got there, same deal no games exactly as described and the deal blew away the other Cleveland and A minutes including trading in my current vehicle. Got there, same deal no games exactly as described and the deal blew away the other Cleveland and Akron area dealers. Very friendly and very professional and will be back for sure. More

I bought a new car here paying a new car price and it turns out the car is full of bondo. They won't fix this or take responsibility for their cover up. I need to let as many people as possible know abou turns out the car is full of bondo. They won't fix this or take responsibility for their cover up. I need to let as many people as possible know about this terrible business. I took the car in to my auto repair guy because I got a scratch on it and they pointed out all the repairs done previously (before I bought it with 8mles on it) what a terrible way to do business. More

From the moment I walked in, to when I bought the car, and now, after I have the car, Mercedes of North Olmsted has been nothing but perfection. They are all very polite and treat you with the utmost resp and now, after I have the car, Mercedes of North Olmsted has been nothing but perfection. They are all very polite and treat you with the utmost respect. We had bought our car in less than 2 hours thanks to their straight-forward pricing and negotiations that favored us. I have had 3 Mercedes in my life: An E350, and S550 bought from Mercedes of Bedford and we just bought a 2013 CLS550 from Mercedes of North Olmsted and Ive had the best experience with Mercedes of North Olmsted and the employees we worked with. Everyone, to the receptionist, to all the salesmen, to the maintenance crews are all very very polite and it was an extreme delight working with them. We are going to buy a 2014 S550 when it is launched in June 2013 from Howard at Mercedes of North Olmsted. If you are looking to buy a car fast from people who treat you very well, Mercedes of bedford is the place for you. Hope you reward yourself to purchasing a Mercedes from Mercedes of North Olmsted! More

Working with Harry Baker and Scott Ragland was an extremely positive experience. Both were informative and willing to look into a variety of options on our behalf. I would highly recommend them. extremely positive experience. Both were informative and willing to look into a variety of options on our behalf. I would highly recommend them. More

I purchased a used 2004 Jaguar X-type with 70,000 miles from Mercedes-Benz of North Olmsted. The owner, Bernie Moreno, quickly answered my direct emails to him and connected me with his sales team. Jon Lin from Mercedes-Benz of North Olmsted. The owner, Bernie Moreno, quickly answered my direct emails to him and connected me with his sales team. Jon Lingelbach was quite solicitous of my needs throughout the process. Buying used always has it's unknowns, but this was the easiest car purchase I've ever made - seems to be priced fairly and the service was solid. More

From the moment that you walk into the showroom you realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat y realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat you with respect and they are genuinely concerned with your customer experience and complete satisfaction. Now add a great selection of affordably priced New and Certified Pre-owned Mercedes vehicles and coupled with a Team approach to earn and keep your business. Bernie Moreno has a business model that develops long term clients not just one time customers. It works!! I know first hand …… since my wife and I just purchased our 3rd Benz from MB of North Olmsted. My experience at MB of North Olmsted has been exceptional and this has been due in large part to Harry Baker the Sales Consultant who has facilitated each of our 3 purchases. Harry is very knowledgeable & professional and he will work hard to earn & maintain your business. I highly recommend Mercedes Benz of North Olmsted and Harry Baker. Rick Y. Medina, Ohio More

I had a classic Mercedes serviced here and because of their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre resu their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre result. I also leased two MBZ from this dealership in 2008 and that experience was fine. The sales rep left the dealership and I found myself being contacted by Harry Baker and Scott Ragland as these leases came near an end. Can you imagine making an appointment to see a Salesman? Well that's what it took and when I arrived the first time I stood waiting for Mr. Baker for 45 minutes while he chatted with others. I left, since he had set an appointment, I was timely, and was not served. Next, Mr. Ragland called me and I explained what had happened. He set an appointment for a Saturday and I showed up to meet him at the appointed time. Result? He had taken the day off. Well, the Leases came to an end. I bought one of the cars outright and that transaction was handled direct with Mercedes Financial. The other, an ML350 was turned in at lease end. That experience was like the previous two. Although I had an appointment no one was available although there were plenty of people hanging around Bernie's door xxxxxxx up. Finally I got irritated and made some noise. They found the young fellow whom I had the appointment with. He had been at lunch in another building and expressed his irritation at being bothered. I took note of his youth and the enormous Breitling watch on his wrist and all that conveys. I decided then and there that we were done with Bernie Moreno and his crew of sycophants. I moved on and have since purchased or leased 6 other vehicles. Beware any organization that thinks they are the star of the show instead of the customer. More

I got a 2011 ML450 Hybrid. The dealership went out of their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and the service since has been great. Even though I live closer to two other Mercedes dealers, I would not go anywhere else. More