This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Mercedes-Benz of North Olmsted
4.9
689 Lifetime Reviews
28450 Lorain Rd, North Olmsted, Ohio 44070 Directions
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
August 13, 2018
"Exceptional experience "
- CSNI inquired about a vehicle in Ohio advertised on the website. Shawn offered to video record the truck so I could see exactly what they were selling. We had excellent communication over the phone because I was located in Maryland. He was very helpful with my needs regardless of the questions and concerns I had. The process was virtually painless and helped me to believe in a new method for procuring a vehicle. The truck could have been shipped to Maryland, but I chose to drive to Ohio to meet Shawn and shake his hand. I also enjoyed the ride back to Maryland in my new Truck. This was hands-down the best experience I have ever had when purchasing a vehicle. I also feel like I made a new friend. Thanks Shawn…
Read MoreEmployees Worked With
August 12, 2018
"Great as usual "
- KinanjoudiS560Allan works with me patiently. The staff is very professional and helpful. 5 stars dealership. This is my third vehicle from them over the period of 6 years. The service department is also great and do all they could to make your service experience easy and smooth.
Read MoreAugust 11, 2018
"Ryan Cavanaugh is the shizniz"
- eliseMy husband and I were simply beginning to shop around for a new vehicle, not intending to make a decision for several months. I was a bit apprehensive stopping at the Mercedes dealership as we have never owned a Mercedes. We were greeted AND treated with such kindness that my apprehensive was immediately alleviated. Ryan was our “salesman” and he stands out and above what the typical salesman’s stereotype is. There was no hard sell, just conversation. His education and preparedness about the product was so thorough that any question asked of him was answered seamlessly. My husband and I were also quite impressed with the positive opinion and words that Ryan had for his boss, Mr. Moreno. My husband later had a conversation with Mr. Moreno and it was obvious why Ryan feels the way he does. Another stand out fella was Andrew Conner, the business manager. Again, knowledgeable, friendly, and loyal to his boss. As my 4 year old granddaughter says, “it wasn’t a great” experience, “it was a fantastic” experience. Oh yeah!!! We made our choice that day and took possession three days later!!
Read MoreFeatured Inventory
2010 Mercedes-Benz S-Class
$18,991
2016 Mercedes-Benz GLE
$40,565
2015 Mercedes-Benz CLA-Class
$19,714
2015 Mercedes-Benz C-Class
$24,227
Photos & Amenities
- After Hours Drop-Off
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Drinks
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Authorized Parts Store
- Rental Car Service Onsite
- Shuttle Service
- Television
- Vending Machines
The report has been submitted to DealerRater support. To view the status of the report at any time, save this link.
