Mercedes-Benz of North Olmsted

I purchased a used 2004 Jaguar X-type with 70,000 miles from Mercedes-Benz of North Olmsted. The owner, Bernie Moreno, quickly answered my direct emails to him and connected me with his sales team. Jon Lin from Mercedes-Benz of North Olmsted. The owner, Bernie Moreno, quickly answered my direct emails to him and connected me with his sales team. Jon Lingelbach was quite solicitous of my needs throughout the process. Buying used always has it's unknowns, but this was the easiest car purchase I've ever made - seems to be priced fairly and the service was solid. More

From the moment that you walk into the showroom you realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat y realize that Mercedes Benz of North Olmsted is no ordinary car dealership. Each employee from the receptionist, to the sales & service staff treat you with respect and they are genuinely concerned with your customer experience and complete satisfaction. Now add a great selection of affordably priced New and Certified Pre-owned Mercedes vehicles and coupled with a Team approach to earn and keep your business. Bernie Moreno has a business model that develops long term clients not just one time customers. It works!! I know first hand …… since my wife and I just purchased our 3rd Benz from MB of North Olmsted. My experience at MB of North Olmsted has been exceptional and this has been due in large part to Harry Baker the Sales Consultant who has facilitated each of our 3 purchases. Harry is very knowledgeable & professional and he will work hard to earn & maintain your business. I highly recommend Mercedes Benz of North Olmsted and Harry Baker. Rick Y. Medina, Ohio More

I had a classic Mercedes serviced here and because of their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre resu their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre result. I also leased two MBZ from this dealership in 2008 and that experience was fine. The sales rep left the dealership and I found myself being contacted by Harry Baker and Scott Ragland as these leases came near an end. Can you imagine making an appointment to see a Salesman? Well that's what it took and when I arrived the first time I stood waiting for Mr. Baker for 45 minutes while he chatted with others. I left, since he had set an appointment, I was timely, and was not served. Next, Mr. Ragland called me and I explained what had happened. He set an appointment for a Saturday and I showed up to meet him at the appointed time. Result? He had taken the day off. Well, the Leases came to an end. I bought one of the cars outright and that transaction was handled direct with Mercedes Financial. The other, an ML350 was turned in at lease end. That experience was like the previous two. Although I had an appointment no one was available although there were plenty of people hanging around Bernie's door xxxxxxx up. Finally I got irritated and made some noise. They found the young fellow whom I had the appointment with. He had been at lunch in another building and expressed his irritation at being bothered. I took note of his youth and the enormous Breitling watch on his wrist and all that conveys. I decided then and there that we were done with Bernie Moreno and his crew of sycophants. I moved on and have since purchased or leased 6 other vehicles. Beware any organization that thinks they are the star of the show instead of the customer. More

I got a 2011 ML450 Hybrid. The dealership went out of their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and the service since has been great. Even though I live closer to two other Mercedes dealers, I would not go anywhere else. More

Our family has bought 2 vehicles from Mercedes-Benz of North Olmsted and we've had complete satisfaction from them. All of the sales associates, especially Gabe and Nick are very courteous and knowledgea North Olmsted and we've had complete satisfaction from them. All of the sales associates, especially Gabe and Nick are very courteous and knowledgeable. We got great deals on both vehicles we bought; a 2005 E500 and a 2007 ML350. The service at this dealership is also excellent. Everything is done promptly, professionally, and with care. I would and have recommended this dealership for years. Especially if you're a returning customer, you're part of the family at MBNO. More

All I kept hearing was that they are from Boston, they don't know how it works in my city/state, service was mediocre at best. I'm just hoping that I dont' regret buying my first Mercedes Benz from this don't know how it works in my city/state, service was mediocre at best. I'm just hoping that I dont' regret buying my first Mercedes Benz from this dealership. I have service scheduled again soon so we'll see how that goes. I'm giving them one more chance! More