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Mercedes-Benz of Northlake
Charlotte, NC
524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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524 Reviews of Mercedes-Benz of Northlake
September 27, 2014
Great experience This was the best car buying experience that I've ever had. Garrett made everything very easy and he is a awesome salesman. Thanks I love my new car a This was the best car buying experience that I've ever had. Garrett made everything very easy and he is a awesome salesman. Thanks I love my new car and will recommend your dealership to my friends and family. More
by Jaytucker
Employees Worked With
Don't remember the finance guys name, Garrett McMullen
September 27, 2014
Excellent Experience Brad Comfort was excellent to work with through out the buying experience... He was honest and keep me fully informed. Jim Cochran was an expert in th Brad Comfort was excellent to work with through out the buying experience... He was honest and keep me fully informed. Jim Cochran was an expert in the finance area and explained the options and assisted me in making the best financial decision... Jahmal Hemphill empowered me with his explanation on how to operate the overwhelming features of my GL550. Overall... the MB Northlake team put "Delight" back into the car buying experience. Thank you... More
by rcedrone
Employees Worked With
Jim Cochran, Brad Comfort, Jahmal Hemphill
September 22, 2014
Truly exceptional All and all it was a great experience at this Mercedes-Benz dealership. Alton Crawford is Fabolous from the start to finish. Show all basic feature of All and all it was a great experience at this Mercedes-Benz dealership. Alton Crawford is Fabolous from the start to finish. Show all basic feature of the car and even went on a joyful test drive. Could not have ask for more. There is a couple issue with the car but is getting resolve. Then the finance manager mike was also great to work with and then Jamall who went over the car with us one more time before we took delivery. Definitely would recommend future people to come and buy cars from this dealership. More
by Mingli55
Employees Worked With
Jahmal Hemphill
September 11, 2014
Professional service Very happy with our recent purchase of 2014-Mercedes E350 and customer service from Rob. Enjoyed buying experience here at Mercedes Northlake. Will Very happy with our recent purchase of 2014-Mercedes E350 and customer service from Rob. Enjoyed buying experience here at Mercedes Northlake. Will definitely come back for future Mercedes purchase. More
by tudom
Employees Worked With
Rob Bacharach, Jim Cochran
September 06, 2014
Dream Car Alton was fabulous in making my purchase so easy for me. I love, love my new car and feel very special when driving it. Knowing I never have to pay fo Alton was fabulous in making my purchase so easy for me. I love, love my new car and feel very special when driving it. Knowing I never have to pay for a car wash again is wonderful. Absolutely wonderful customer service. More
by Joytennis
Employees Worked With
Jahmal Hemphill
September 05, 2014
Great Buying Experience Want to Thank Mercedes Benz of NorthLake for the perfect example of how car buying should go! I bought the FIRST 2015 C300 from them a few days ago... Want to Thank Mercedes Benz of NorthLake for the perfect example of how car buying should go! I bought the FIRST 2015 C300 from them a few days ago...they gave me "Red Carpet" treatment. I actually showed up on a Sunday - assuming they were open. They were not, but had staff on hand to walk me through the purchase of my vehicle. Jim Cochran took us on a test drive, Chad Woods sat down and worked through the process and numbers with us. Matt had us sign paperwork and Jahmal came to our home and personally walked me through the funcionality of the car! What a STAR team...The transition from team member to team member was seamless and the overall experience was phenomenal! I told Chad that I had actually come prepared for a little fight...as my usual experience is with car buying that you go back and forth for hours until you can come to some agreement. I left there with the payment and down payment I had intended on and not a dollar over within a limited amount of time! Talk about giving you what you want! One last call out - I have two small children and the staff catered to them the entire time with movies, games, snacks and drinks so I could focus on the purchase. Seriously guys...you nailed it! Thank you...loving my Car and the experience! More
by Katie Zollinger
Employees Worked With
Matthew Derenthal, Chad Woods, Jim Cochran, Jahmal Hemphill
September 05, 2014
Great experience and follow-up This team did a great job getting both finding a car, making a satisfactory deal and making sure the car was delivered in great shape. This team did a great job getting both finding a car, making a satisfactory deal and making sure the car was delivered in great shape. More
by jck50
Employees Worked With
Alexis Greene, Jahmal Hemphill
September 04, 2014
Great experience! Rob Bacharach was extremely patient working with us to find the right vehicle. It was our first time buying a Mercedes and we appreciated the extra t Rob Bacharach was extremely patient working with us to find the right vehicle. It was our first time buying a Mercedes and we appreciated the extra time Rob & Jahmal took showing me how to use all the features. Fantastic customer service and overall great experience. More
by Ssnfrbs
Employees Worked With
Rob Bacharach, Jahmal Hemphill
September 01, 2014
The best experience I have ever had purchasing a vehicle Want to thank Rob Bacharach and the team for a great experience purchasing an almost new 2011 E Class Mercedes. Rob showed up early to accommodate my Want to thank Rob Bacharach and the team for a great experience purchasing an almost new 2011 E Class Mercedes. Rob showed up early to accommodate my travel schedule. Rob forwarded me a link to preview cars in the area. We found a car in my price range on premises. As Rob moved through out the buliding to accommodate me someone with the team was always looking to see if I needed something. Jacob Cates helped me with financing and explained all of the additional services I could utilize. This was a quick and easily understood process. Jahmal Hemphill took time to make sure I understood all of the controls. He downloaded 2,000 of my contacts from my IPhone onto the voice automated phone system for me. Great experience. More
by PJBonfilio
Employees Worked With
Jacob Cates, Rob Bacharach, Jahmal Hemphill
August 28, 2014
By far the best customer service experience I have ever had! Brad Comfort, Jahmal Hemphill, and Mike Mihoch made my experience purchasing my first Mercedes exceptional! These guys are a class act. Jahmal was i Brad Comfort, Jahmal Hemphill, and Mike Mihoch made my experience purchasing my first Mercedes exceptional! These guys are a class act. Jahmal was informative and took extra time to make sure I was completely comfortable with my new car. The financing was quick and I was out of the dealership in a timely manner. I will highly recommend them to anyone looking to purchase a new vehicle. More
by cbsims49
Employees Worked With
Brad Comfort, Jahmal Hemphill
