Mercedes-Benz of Northlake

My son had been researching online to find a CLS-550. We are from Charlotte, but he was living in Seattle at the time. There was no geographic restriction to where the car was located as he had a very spec are from Charlotte, but he was living in Seattle at the time. There was no geographic restriction to where the car was located as he had a very specific model in mind and it didn't matter where he found it. We were fortunate to find the EXACT car he was looking for at Northlake in Charlotte (no shipping issue). As my son had done all the research, he wanted to buy the car, sight-unseen, but I wanted to take it on a test-drive and visit the dealership and make sure the car was as advertised. Early email communications with the dealership produced immediate responses and an already comfortable and pleasant customer service experience. Upon meeting our sales agent, Chad Woods, he wasn't pushy or overbearing. We drove the car and he was very knowledgeable about every detail of the car. Aftetr relaying to my son that everything seemed perfect with the car, there was no doubt in his mind that he wanted that car and when it came time to make the purchase, Northlake was very helpful every step of the way and made the entire buying experience the most pleasant of my life. Even going so far as to make a personal trip to my office for me to sign papers to get the deal moving for my convenience. Everyone I dealt with at Northlake was professional and friendly and Chad has followed up consistently and shown great customer service. Northlake is top notch and I would highly recommend them. More

Chad took the time to demonstrate the vehicles to fit our specific needs, and allow a test drive over different road conditions. The vehicle we ultimately chose (ML 350) was purchased at a fair price, witho specific needs, and allow a test drive over different road conditions. The vehicle we ultimately chose (ML 350) was purchased at a fair price, without having to negotiate with other managers, and received above market value for our clean trade-in. As this new SUV has a multitude of technological upgrades over our previous vehicle, Chad took the time to explain all the functions, and operations. I still call him if I need a quick answer. More

Great experience with this dealership. Chad Woods and the Mercedes team were all extremely professional and helpful throughout the whole sales process. We had an overall excellent buying experience at Merce Mercedes team were all extremely professional and helpful throughout the whole sales process. We had an overall excellent buying experience at Mercedes of Northlake. More

I felt welcome the minute I walked through the doors at the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in trying to make me purchase the vehicle. The saleman answered all my questions and made me feel that I made a great purchase. I drove the car over 600 miles immediately and it performed wonderfully. When it is time for me to purchase another Mercedes-Benz, I will consider Northlake as my first choice. More

Clint and Rob were amazing in all areas and made you feel you were family. Great experience from start to finish. i will always call on them for all my future needs. you were family. Great experience from start to finish. i will always call on them for all my future needs. More

Personally do not prefer buying at dealerships, but experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrat experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrated full knowledge of the car (used E350 wagon), answered all of my questions, and went out of his way to demonstrate various options on the car. Most of the paper work was handled via e-mail, thus saving time purchasing the car. DeMarco followed up with phone calls, etc to see how I was enjoying the car, and if there were any questions he could assist with. Very impressive in today's market, where most car sales are pressured and hurried. More

We feel we received the best of service. Jim was always courteous and respectful. Our experience was 5 at Mercedes-Benz of Northlake. F. Perez courteous and respectful. Our experience was 5 at Mercedes-Benz of Northlake. F. Perez More