Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Northlake
Charlotte, NC
524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
524 Reviews of Mercedes-Benz of Northlake
December 30, 2013
One day my nephew and I went to Mercedes-Benz of Northlake to JUST look around. His love for foreign cars is really what prompted me to even stop! Upon arrival, we were approached by a friendly yo Northlake to JUST look around. His love for foreign cars is really what prompted me to even stop! Upon arrival, we were approached by a friendly young lady named Alexis Greene. Alexis and my nephew did most of the talking as I looked around trying to figure out the difference between the different models and makes...lol. Alexis (and my nephew) was very helpful and most impressive, she knew her stuff. After reviewing my options, I shared that I wasn't ready purchase but I would let her know when I was ready to make a deal. Five months later, I showed up unexpectedly and found Alexis. I shared with her that I was ready to purchase! She was great! I found the car that I liked and drove away with it the same day! It was that simple. She was a joy to work with. I also appreciate her follow-up contacts to make sure that all is well. The customer service and environment is just as "TOP OF THE LINE" as the Benz itself! Peace ~ DConn More
by DConn
Employees Worked With
Alexis Greene
December 21, 2013
Best overall experience purchasing a car. Thanks to the entire team at Hendricks Mercedes Benz Northlake. Rob went out of his way to find us the exact model,color, and features we asked for. entire team at Hendricks Mercedes Benz Northlake. Rob went out of his way to find us the exact model,color, and features we asked for. More
by Dbusko
Employees Worked With
Rob Bacharach
December 18, 2013
Experience with dealership and Sales person (Rob Bacharach) was the best experience I have had. I am usually that person that hates buying a car ebcasue of what you expect to deal with when communic Bacharach) was the best experience I have had. I am usually that person that hates buying a car ebcasue of what you expect to deal with when communicating with a dealership. Rob and Mercedez Benx of Northlake was extremely pleasant to deal with, price was really good and overall was a no hassle deal. Great salesmanship to say the least. More
by gbackos
Employees Worked With
Rob Bacharach
December 11, 2013
We just bought a new GLK 350 and were very pleased with the overall experience! We actually went to just test drive the vehicle, but ended up trading in our Acura for the new MB. Alexis worked with us fo the overall experience! We actually went to just test drive the vehicle, but ended up trading in our Acura for the new MB. Alexis worked with us for the majority of the time and she was so professional, but at the same time personal that the car buying experience was truly a painless one! Matt in the Finance Department handled our transaction efficiently and was also very personable yet completely professional. More
by GigiH
Employees Worked With
Matthew Derenthal, Jonathan Moody, Alexis Greene
December 03, 2013
I was very happy with the time that the sales and finance crew spent to walk me through my purchase (I kept them there till after 9PM on a Friday). The respect and attention that they paid to me, as well as crew spent to walk me through my purchase (I kept them there till after 9PM on a Friday). The respect and attention that they paid to me, as well as other customers on a few follow up visits did not seem to differ from one to the other. Basically the person with the entry level Mercedes was treated no different than the guy buying the most expensive top of the line Mercedes. The facilities were extrememly clean with a high attention to detail. While I was there I even noticed an employee polishing the push panels located on the doors. Overall a great experience, and I was very happy with the level of detail that Garret went into along with his product knowledge. More
by seanep1
Employees Worked With
Garrett McMullen
November 06, 2013
We were very pleased with both chad and mike . There professionalism and friendliness showed through the buying process of our E 350 and beyond. I would tell anyone about our experience at your dealersh professionalism and friendliness showed through the buying process of our E 350 and beyond. I would tell anyone about our experience at your dealership. Thank you Paula & Dennis Demastrie More
by hddenny
Employees Worked With
Chad Woods
October 31, 2013
Helped select the perfect car CPO for me and offered a fair trade. Seamless transaction, particularly appreciated given out of state purchase, which included 'to-my-door delivery and pick-up'. Professiona fair trade. Seamless transaction, particularly appreciated given out of state purchase, which included 'to-my-door delivery and pick-up'. Professional and knowledgeable guidance through out the process. Set the standard for what the ideal car purchase experience should be for a customer. More
by tphanft
Employees Worked With
Scott Anderson
October 12, 2013
Our last 6 cars have been Cadillacs and we weren't even looking to buy a Mercedes but we're glad we did! We had stopped into Hendricks just to look and ended up buying a 2014 Lunar Blue E350 Sedan wi even looking to buy a Mercedes but we're glad we did! We had stopped into Hendricks just to look and ended up buying a 2014 Lunar Blue E350 Sedan with both the Premium and Sports pkgs. It's a gorgeous car! Jonathan Moody is a great salesperson and everything he told us is true. The Eco start/stop and the Lane Tracking systems are an added plus for us! Thank you Hendricks and Jonathan so much! More
by brenda3
Employees Worked With
Jonathan Moody
October 02, 2013
Excellent dealership. Would highly recommend. Easy to work with. Actually made the car buying experience not stressful. Great customer service. Worked with Rob who had an excellent knowledge of both t work with. Actually made the car buying experience not stressful. Great customer service. Worked with Rob who had an excellent knowledge of both the E350 and C250 which helped us with our final decision. More
by fortunato09
Employees Worked With
Rob Bacharach
